Lara Johnson
Spring,TX
Summary
I am an outgoing Team Member, who is offering a positive attitude and a flexible schedule. I am hard working, dedicated, and determined to provide customers and their beloved pets with exceptional service. Although I have not professionally worked with pets, I have had dogs, who were always part of the family, my whole life. I love dogs, as well as cats, dearly, and I enjoy taking excellent care of them and making them happy.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Tj Maxx Dept Store
01.2025 - Current
- Greet customers and help with product questions, selections, and purchases.
- Maintain a clean and organize store environment, enhancing the overall shopping experience for customers.
- Help customers complete purchases, locate items, and join reward programs.
- Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Run the dressing room, giving customers excellent customer service, along with giving fashion suggestions.
APPAREL ASSOCIATE
Walmart
01.2021 - 08.2023
- Ran the fitting room
- Acted as store operator
- Made overhead pages for associates
- Answered incoming calls and directed them appropriately
- Assisted customers with finding products
- Assisted customers at the jewelry counter
- Retrieved apparel customer returns from the service desk and put them away in their appropriate place
- Stocked apparel freight
- Tagged clearance items
- Marked items down when appropriate
- Processed claims, etc
DELI ASSOCIATE
HEB
03.2018 - 10.2020
- Made orders by slicing, weighing, packaging and pricing meats and cheeses
- Prepared party trays, snack trays, etc
- Made suggestions to customers to complement their selections, and to enhance their shopping experience
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
- Updated displays, cases and other customer-facing areas to increase sales of special items
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions, etc
REGISTERED NURSE, MEDICAL SURGICAL UNIT
St Luke's The Woodlands Hospital
06.2008 - 03.2014
- Delivered care to 6 patients per day, including coordinating and evaluating interdisciplinary care
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects
- Answered patient questions and provided take-home materials for further information, etc
CUSTOMER SERVICE/CASHIER
ToysRUs
11.1999 - 01.2007
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
- Processed exchanges and returns by inputting in company database
- Greeted customers and responded to requests for information
- Called for back up cashiers during peak times to minimize wait time for customers, etc
Education
Associate of Applied Science - Nursing
Lonestar College-Montgomery
Conroe, TX05.2008
Skills
- Customer Service
- Sales Expertise
- Product Knowledge
- Effective Customer Communication
- Upselling
- Signage and Pricing Accuracy
- Equipment Use
- Register Operations
- Building Customer Loyalty
- Retail Merchandising
- Reliable and Responsible
- Team building
- Dressing Room Assistance
- Positive Customer Engagement
- Sales and Promotions
- Attention to Detail
- Exceeding Customer Expectations
Timeline
Retail Sales Associate
Tj Maxx Dept Store
01.2025 - Current
APPAREL ASSOCIATE
Walmart
01.2021 - 08.2023
DELI ASSOCIATE
HEB
03.2018 - 10.2020
REGISTERED NURSE, MEDICAL SURGICAL UNIT
St Luke's The Woodlands Hospital
06.2008 - 03.2014
CUSTOMER SERVICE/CASHIER
ToysRUs
11.1999 - 01.2007
Associate of Applied Science - Nursing
Lonestar College-Montgomery
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