Lara Leatz

Drive bus to safely transport students, K-12, with proven positive results in dealing with difficult or disruptive passengers. Student Management, as well as a member of the department Site Team and new hire Mentor.

• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
• Contributed to departmental goals by consistently meeting or exceeding established performance metrics.
• Resolved customer complaints.
• Served as hospital Cashier ensuring daily balancing and deposits.

• Handled Accounts Payable and Receivable and prepared bi-weekly payroll for 300 employees.
• Provided monthly training on payroll procedures and expense reimbursement for new employees.]
• Maintained spreadsheets on salaries and productive/non-productive hours.
• Processed AP payments to vendors.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity for PT, OT, and Speech Therapies.
• Maintained office supplies inventory by checking stock and ordering new supplies.