Lara Schmitz
Dayton,OH
Summary
Accomplished and dedicated Administrator/Project Manager with 10+ years of experience with tight timelines using problem solving skills to adapt to an ever changing environment. Skilled in listening, critical thinking and vendor/customer communications. Excels in building strong relationships with customers, collaborating and taking initiative to build efficient business systems.
Overview
10
10
years of professional experience
Work History
Front Desk Manager (Part Time)
Kettering Tennis Center
12.2021 - Current
- Manage daily operations independently by employing excellent verbal and written communication using computer in a fast paced environment resulting in minimal errors and strong customer satisfaction.
- Maintain accurate records with strong attention to detail to perform correct data entry and collection, calculate billing, and process accounts receivable resulting in successful operations.
- Greet around 100-150 people daily with friendly demeanor and answer 10-30 multiline phone calls.
- Resolve billing issues resulting in fewer escalations.
Certified Substitute Teacher, K-12 (Part Time)
Kettering And Centerville City Schools
09.2017 - 03.2020
- Implement lesson plans using time management, task prioritization and versatility at multiple K-12 schools for different grades/subjects resulting in approximately 95% decreased loss of learning and long-term assignments.
- Demonstrate empathy and listening to special needs students to provide guidance to meet curriculum goals while maintaining confidentiality.
Academic Volunteer Co-Coordinator (Part Time)
Centerville City School District
08.2013 - 05.2014
- Establish 115 volunteers through excellent communication with co-coordinator, principal and 19 teachers resulting in 1,463 hours for 560 students each semester earning highest place in entire 13 school district.
Tutor (Part Time)
Miami Valley Literacy Council
09.2008 - 05.2010
- Assess student learning needs by conducting group or individual tutoring to close knowledge gaps and improve scores by approximately 20%.
Senior Consultant
LexisNexis
08.1999 - 01.2008
- Expertly engage telephonically with customers and give second level team support to solve issues and exceed department quality goals by 10%.
- Coordinate center of expertise groups of 3 to 7 team members resulting in approximately 20 updated training documents and current data in 3 support tools to improve department metric goals.
- Streamline data review process for entire 450-member department reducing estimated 50 labor hours monthly.
Education
Bachelor of Arts - Economics
Indiana University
BloomingtonSkills
- Skilled Multi-Tasker
- Problem-Solving
- Phone Etiquette
- Organization
- Time Management
- Project Management
- Microsoft Office
- Communication
- Attention to Detail
- Coaching and Mentoring
- Procedural Streamlining
- Administration and Reporting
Timeline
Front Desk Manager (Part Time)
Kettering Tennis Center
12.2021 - Current
Certified Substitute Teacher, K-12 (Part Time)
Kettering And Centerville City Schools
09.2017 - 03.2020
Academic Volunteer Co-Coordinator (Part Time)
Centerville City School District
08.2013 - 05.2014
Tutor (Part Time)
Miami Valley Literacy Council
09.2008 - 05.2010
Senior Consultant
LexisNexis
08.1999 - 01.2008
Bachelor of Arts - Economics
Indiana University