LaRae Mahone
Atlanta,GA
Summary
Dedicated customer service professional with 20+ years of experience resolving complex issues, managing high-volume interactions, and delivering consistent results under pressure. Proven ability to communicate clearly with diverse individuals, diffuse sensitive situations, and maintain accurate records - all key strengths for a high performing remote or in-person customer service role. Experienced working independently, following structured procedures, and meeting performance standards without direct supervision.
Overview
23
23
years of professional experience
Work History
Enforcement Officer
ATL Enforcement (City of Atlanta)
Atlanta, GA
10.2017 - 10.2024
- Handled 100+ daily public interactions, resolving complaints, explaining regulations, and ensuring positive outcomes -directly transferrable to remote customer support queues.
- Documented detailed incident reports using internal systems, demonstrating strong data entry and record-keeping skills.
- Communicated complex policies clearly to diverse members of the public, adapting communication style to individual needs.
- Coordinated with multiple departments to resolve escalated issues quickly and efficiently.
- Maintained strict compliance with operational standards while managing workload independently.
Corrections Officer
City Of Atlanta Department Of Corrections
Atlanta, GA
06.2008 - 10.2017
- De-escalated high-tense situations using active-listening, empathy, and calm verbal communication - critical skills for difficult customer interactions.
- Maintained accurate daily logs and reports in secure systems with zero tolerance for error.
- Consistently met performance standards while working autonomously in a structured environment.
- Collaborated with cross-functional teams to support smooth daily operations.
Police Office Assistant
Atlanta Police Department
Atlanta, GA
03.2004 - 06.2008
- Served as primary point of contact for incoming calls and public inquiries, providing professional and accurate information.
- Prepared correspondence, case documentation, and reports - building strong written communication skills.
- Managed case files and tracked deadlines to support investigative team productivity.
- Maintained strict confidentiality and compliance with department protocols.
Assistant Manager
Lady Foot Locker
Decatur, GA
06.2001 - 02.2004
- Led team in achieving sales goals through effective training and motivation strategies.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Developed and implemented visual merchandising standards to improve customer engagement.
- Mentored staff on product knowledge, resulting in improved customer service quality.
Education
High School Diploma -
Westlake High School
Atlanta, GASkills
- Phone and Chat Communication
- Issue Resolution & De-escalation
- Policy and Compliance
- Integrity and Honesty
- Data Entry & Case Documentation
- Confidentiality
- Microsoft Office
Timeline
Enforcement Officer
ATL Enforcement (City of Atlanta)
10.2017 - 10.2024
Corrections Officer
City Of Atlanta Department Of Corrections
06.2008 - 10.2017
Police Office Assistant
Atlanta Police Department
03.2004 - 06.2008
Assistant Manager
Lady Foot Locker
06.2001 - 02.2004
High School Diploma -
Westlake High School