Stephanie Hewitt
Houston
Summary
Reliable and organized professional with strong communication, computer, and customer service skills. Experienced in working independently, managing tasks efficiently, and meeting deadlines. Seeking a remote position where I can contribute to a team while delivering excellent results.
Overview
2027
2027
years of professional experience
Work History
Parking Enforcement Officer
City of Houston Public Works
Houston, TX
2024 - Current
- Enforced parking regulations to ensure compliance and enhance community safety.
- Issued citations for violations, documenting incidents accurately and efficiently.
- Monitored high-traffic areas to deter illegal parking and promote proper vehicle placement.
- Engaged with the public to provide information on parking rules and procedures.
- Collaborated with law enforcement personnel to address persistent parking issues effectively.
- Conducted regular inspections of parking facilities to identify maintenance needs and report findings.
- Utilized electronic citation systems to streamline ticket issuance and tracking processes.
- Participated in training sessions to stay updated on city policies and enforcement techniques.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Implemented efficient patrol routes based on historical data trends, maximizing coverage while minimizing travel time between hotspots.
- Maintained accurate and detailed logs of all events during each shift.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Implemented parking meter system Number% more efficient than previous system.
- Resolved conflicts between citizens over disputes related to shared driveways or other private property encroachments amicably.
Customer Service Representative
AIG Insurance
Houston, TX
06.2017 - 01.2020
- Assisted customers with inquiries and policy details, ensuring clarity and satisfaction.
- Resolved customer complaints efficiently, enhancing overall service quality.
- Processed claims accurately, adhering to company protocols and guidelines.
- Collaborated with team members to improve response times and service efficiency.
- Provided training support for new representatives, fostering a knowledgeable team environment.
- Utilized CRM software to manage customer interactions and track service history.
- Identified areas for process improvement, contributing to enhanced operational workflows.
- Delivered exceptional service consistently, reinforcing company values and customer loyalty.
Administrative Assistant
WFH
03.2015 - 01.2020
- Managed calendar scheduling and coordinated meetings for team members.
- Supported document preparation and maintained organized filing systems for easy access.
- Assisted in data entry and maintained accurate records within company databases.
- Responded to inquiries promptly, providing exceptional customer service via email and phone.
- Developed efficient office procedures to enhance workflow and productivity across departments.
- Collaborated with team members to streamline communication processes and improve project tracking.
- Prepared reports and presentations, ensuring clarity and accuracy of information shared with stakeholders.
- Trained new hires on administrative protocols, fostering a supportive onboarding experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Security Supervisor
ISF
Houston, TX
2013 - 2015
- Supervised daily security operations, ensuring compliance with protocols and procedures.
- Conducted regular safety inspections to identify potential hazards and enhance security measures.
- Developed training programs for new security personnel, fostering skills and knowledge retention.
- Collaborated with law enforcement during incidents, enhancing communication and response strategies.
- Implemented access control systems to monitor entry points and secure sensitive areas effectively.
- Led incident response efforts, coordinating with team members to mitigate risks and ensure safety.
- Analyzed security data to identify trends, informing adjustments to operational procedures.
- Mentored junior staff on conflict resolution techniques, improving team performance and morale.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Education
Medication Aide
Houston Community College
Houston, TXHigh School Diploma -
Jack Yates Hight
3703 Sampson 05.2007
Skills
- Remote communication (email, chat, phone)
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Data entry and record keeping
- Customer service
- Time management
- Problem-solving
- Attention to detail
Timeline
Customer Service Representative
AIG Insurance
06.2017 - 01.2020
Administrative Assistant
WFH
03.2015 - 01.2020
Parking Enforcement Officer
City of Houston Public Works
2024 - Current
Security Supervisor
ISF
2013 - 2015
Medication Aide
Houston Community College
High School Diploma -
Jack Yates Hight