La’Rafesha Brown
Miami
Summary
Dynamic and resourceful professional with a proven track record at Banyan Health Systems and Walgreens. Excelled in preventing contraband, enhancing inmate behavior, and delivering exceptional customer service, demonstrating unparalleled attention to detail and problem-solving skills. Adept at fostering positive relationships and ensuring rule adherence, I consistently prioritize efficiency and teamwork to achieve goals.
Diligent Desired Position with solid background as Aide. Proven track record in supporting daily operations and assisting with patient care. Demonstrated ability in maintaining organized records and providing compassionate care to individuals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Corrections Aide
Banyan Health Systems
03.2024 - Current
- Prevented contraband from entering the facility by conducting thorough searches of incoming visitors, packages, and mail items.
- Improved inmate behavior by implementing structured daily routines and enforcing facility rules consistently.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Assisted in intake and release of inmates.
- Established positive working relationships and maintained boundaries with staff.
- Shadowed the supervision for additional clerical work along side with corrections aide work
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by promoting effective communication among team members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
Walgreens
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Highschool Diploma -
Miami Northwestern Senior Highschool
Miami Fl06.2022
Skills
- Time management
- Patient
- Patient care
- Attention to detail
- Reliability and punctuality
- Problem-solving
- Data entry proficiency
- Administrative support
- Clear communication
- Collaborative teamwork
- Email correspondence
- Dedicated team player
- Resourceful
- Positive attitude
- Verbal communication
Certification
CPR Certification
Timeline
Corrections Aide
Banyan Health Systems
03.2024 - Current
Customer Service Representative
Walgreens
06.2023 - 09.2023
CPR Certification
Highschool Diploma -
Miami Northwestern Senior Highschool
Similar Profiles
Brooke BarashBrooke Barash
Quality and Incident Reporting Specialist at Banyan Health SystemsQuality and Incident Reporting Specialist at Banyan Health Systems
Karla MoncionKarla Moncion
Human Resources Administrative Assistant at Banyan Health SystemsHuman Resources Administrative Assistant at Banyan Health Systems
Antoinette ContinoAntoinette Contino
Lead Medical Assistant/Phlebotomist at Banyan Health SystemsLead Medical Assistant/Phlebotomist at Banyan Health Systems