Larbi Abdelhamid
Alexandria
Summary
Dynamic IT Supervisor at Levy Restaurants with expertise in technical support and troubleshooting. Proven ability to enhance operational efficiency through effective hardware installation and asset management. Adept at fostering strong customer relationships while delivering exceptional service. Skilled in Microsoft 365 and problem-solving, consistently resolving issues to elevate user satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Supervisor
Levy Restaurants, M&T Bank Stadium
Baltimore
01.2024 - Current
- Configured IT equipment, including computer hardware and network components.
- Installed and troubleshot office hardware, including Windows systems, printers, software, and network infrastructure.
- Patched network ports, and maintained consistent connectivity across the organization.
- Installed and supported point-of-sale (POS) systems across the building, resolving technical issues promptly.
- Managed and tracked IT equipment inventory to support operational needs.
- Recommended hardware and software solutions based on user requirements, and cost-effectiveness.
CUSTOMER SERVICE REPRESENTATIVE
ClearSecure
Sterling
06.2023 - 12.2023
- Promote clear and identity verification, and security services.
- Educating potential clients.
- Help clients and provide the necessary assistance.
- Confirming the identity of individuals using various methods and technologies provided by Clear Secure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
A.A.S. - Cloud Computing
Northern Virginia Community College
Alexandria, VA01.2026
Master's degree - Organizational Communication
University of Algiers 3
Algiers07.2021
Skills
- Technical support and troubleshooting
- Hardware installation and maintenance
- Asset management and optimization
- Microsoft 365 and G Suite proficiency
- Problem-solving
- Multitasking
Certification
compTIA A+ Core 1 Hardware
AWS Academy Cloud Foundations
Languages
Professional, Professional, Native/ Bilingual
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
IT Supervisor
Levy Restaurants, M&T Bank Stadium
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
ClearSecure
06.2023 - 12.2023
A.A.S. - Cloud Computing
Northern Virginia Community College
Master's degree - Organizational Communication
University of Algiers 3
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