Larcenia Carter

• Designed and delivered training programs to enhance employee performance and compliance with regulatory standards.
• Assessed training needs through collaboration with departmental leaders to ensure alignment with organizational goals.
• Developed instructional materials and resources utilizing adult learning principles for effective knowledge transfer.
• Leveraged Learning Management Systems (LMS) for tracking participant progress and managing training logistics efficiently.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Trained over 100 new personnel hired to fulfill various roles.

• Supervised patient registration at two locations, and scheduling processes for optimal workflow efficiency.
• Trained and mentored staff on best practices in patient access operations.
• Implemented process improvements to enhance patient experience and reduce wait times.
• Ensured compliance with regulatory standards in patient information management.
• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
• Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.

• Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
• Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
• Played a key role in improving departmental performance metrics by consistently exceeding established targets for productivity
• Increased team productivity through effective communication and workflow coordination.
• Ensured accurate patient information, maintaining a high degree of data integrity within the system.
• Participated in continuous improvement initiatives focused on streamlining access associate workflows and increasing operational efficiency.
• Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
• Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
• Provided exceptional customer service, resolving patient issues promptly and courteously.
• Streamlined appointment scheduling processes for increased patient satisfaction.
• Collaborated with clinical staff to coordinate care and address patient needs effectively.
• Assisted in training new Access Associates, ensuring consistent service standards across the department.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls, scheduled appointments.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

Responsible for daily business operations of a 12 child therapeutic day care center. Maintained accurate tax records, business license, payroll taxes, and licensure inspections. Coordinated services to provide USDA food program along with Department of Social Services approval and reimbursement of services.