LAREASHA TIBBS
Kansas City
Summary
Results-oriented professional with over 10 years in customer service and claims processing, specializing in sensitive data management and training. Demonstrates expertise in project management, problem-solving, and collaboration. Committed to delivering effective solutions that support business objectives and drive quality outcomes.
Overview
4
4
years of professional experience
Work History
Academic Success Coach
Tomorrow's Promise Today
Kansas City
08.2024 - Current
- Guided students in setting academic goals and developing personalized action plans to improve academic performance.
- Monitored student progress and provided regular feedback to enhance learning outcomes, fostering student accountability and engagement.
- Collaborated with faculty to identify at-risk students and provide necessary support.
- Facilitated workshops on time management and effective study techniques.
- Monitored student attendance patterns and followed up to ensure consistent participation and support student retention.
Front Desk PSR
Vibrant Health
Kansas City
10.2024 - 07.2025
- Welcomed patients at front desk, guiding them through check-in process to ensure smooth arrival.
- Answered incoming calls and scheduled appointments, ensuring efficient patient flow and organized medical records.
- Verified insurance eligibility and coverage for patients.
- Processed cash and credit card payments, maintaining accurate transaction records to support financial integrity.
- Completed ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Assistant Director
Appleridge Academy
Kansas City
02.2022 - 04.2024
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through structured observation and feedback, contributing to their professional growth and effectiveness.
- Implemented conflict resolution strategies to address faculty and student issues, promoting a positive school climate.
- Streamlined communication among teachers, parents, and administrators, enhancing collaboration and support for student learning.
Customer Support Specialist
Kansas Department of Revenue
Kansas City
07.2023 - 02.2024
- Delivered exceptional customer service experiences by actively listening and responding empathetically to customer concerns, enhancing customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed high volume of inbound calls, ensuring adherence to quality standards and established procedures to uphold service excellence.
- Compiled detailed reports on customer interactions using CRM software tools, facilitating data-driven insights for service improvement.
Business Office Manager
Medicalodge Post Acute
Kansas City
12.2022 - 05.2023
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Implemented robust accounting practices, increasing accuracy in financial reporting and ensuring reliability of data entry.
- Resolved financial discrepancies and customer billing issues, improving client satisfaction and trust.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Updated and generated reports for company database, enhancing data accessibility for stakeholders.
Education
Associate in Arts (A.A.) - Communication Studies
Austin Community College
Austin, Texas05-2021
Skills
- Customer Relationship Management
- Complaint Handling
- Call center experience
- Strategic Planning
- Data Analysis
- Business Analysis
- Deadline Management
- CRM Software
- Account Reconciliation
- Staff Management
- Creative Direction
- CRM Software
References
References available upon request
Timeline
Front Desk PSR
Vibrant Health
10.2024 - 07.2025
Academic Success Coach
Tomorrow's Promise Today
08.2024 - Current
Customer Support Specialist
Kansas Department of Revenue
07.2023 - 02.2024
Business Office Manager
Medicalodge Post Acute
12.2022 - 05.2023
Assistant Director
Appleridge Academy
02.2022 - 04.2024
Associate in Arts (A.A.) - Communication Studies
Austin Community College