LaRee Coulter
Hayward,CA
Summary
Results-driven professional with 20+ years of experience in customer service, claims processing, dispatching, and administrative support. Skilled in Microsoft Office Suite, data entry, customer relations, and multitasking in fast-paced environments. Strong communicator known for accuracy, organization, and problem-solving. Results-driven professional with extensive experience in logistics coordination and client management. Expertise in coordinating complex relocation projects while fostering team collaboration and enhancing customer service strategies to improve overall satisfaction.
Overview
13
13
years of professional experience
Work History
Move Coordinator
Nor-Cal Moving Services
Hayward, USA
03.2023 - 02.2026
- Coordinated residential and corporate relocations, overseeing all phases from scheduling to delivery
- Managed logistics and customer communication, streamlining scheduling to optimize operational flow
- Coordinated logistics for residential and commercial moving projects.
- Managed client communications to ensure clear understanding of services.
- Scheduled and organized moving crews for efficient operations.
Claims Adjudication Specialist
GBS Protect All
Hayward, USA
12.2019 - 01.2022
- Reviewed and processed warranty claims to ensure compliance with policy guidelines
- Coordinated with vendors and customers to maintain accurate and comprehensive claim records
- Collaborated with teams to enhance customer service strategies and improve client satisfaction.
- Developed training materials and conducted workshops for new team members.
- Analyzed customer feedback to identify trends and recommend improvements.
Customer Service & Parts Manager / Return Authorization Representative
Baer’s Furniture
Oakland, USA
10.2012 - 10.2019
- Managed customer accounts, oversaw parts ordering, and processed return authorizations to enhance service efficiency
- Managed service operations to enhance customer satisfaction and foster loyalty.
- Coordinated repairs and replacements with vendors to uphold high customer satisfaction.
- Oversaw parts inventory and ensured timely stock replenishment to meet service demands.
- Led team training sessions on product knowledge and customer service skills.
Education
Business Management - Coursework
Laney College
Oakland, CACertification Program -
Merritt College
Oakland, CASkills
- Logistics Coordination
- Relocation Planning
- Dispatching & Scheduling
- Customer Relationship Management (CRM)
- Customer Service
- Problem Solving
- Dispatching & Scheduling
- Time Management
- Multitasking
- Organization
- Team Collaboration
- Communication
Core Competencies
Dispatching & Scheduling, Customer Relationship Management (CRM), Accounts Payable/Receivable, Administrative & Front Desk Support, Customer Service, Communication, Problem Solving, Time Management, Multitasking, Organization, Team Collaboration
Additional Qualifications
50 WPM, 8,000+ Keystrokes
Timeline
Move Coordinator
Nor-Cal Moving Services
03.2023 - 02.2026
Claims Adjudication Specialist
GBS Protect All
12.2019 - 01.2022
Customer Service & Parts Manager / Return Authorization Representative
Baer’s Furniture
10.2012 - 10.2019
Business Management - Coursework
Laney College
Certification Program -
Merritt College