Lareesa Reid
Poplar Bluff,MO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Plant Operator
Tyson Foods
07.2022 - Current
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Monitored equipment performance, identifying issues and implementing timely solutions.
- Collaborated with team members to optimize workflow and minimize downtime.
- Conducted quality checks on products, ensuring compliance with company standards.
- Trained new operators on equipment use and safety procedures, enhancing team competency.
Customer Service Representative
Alorica
08.2020 - 02.2022
- Conducted regular follow-ups with customers to ensure resolution and gather feedback on services provided.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
05.2014 - 06.2017
- Managed customer inquiries, providing accurate policy information and resolving issues efficiently.
- Trained new team members on systems and customer service protocols to enhance team performance.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Education
High School Diploma -
Paducah Tilghman
Paducah, KY05-2014
Skills
- Lockout and tagout procedures
- Safety procedures
- Strong leader
- Standard operating procedures
- Documentation skills
- Efficient
- Records documentation
Timeline
Plant Operator
Tyson Foods
07.2022 - Current
Customer Service Representative
Alorica
08.2020 - 02.2022
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
05.2014 - 06.2017
High School Diploma -
Paducah Tilghman