Larenz Jefferson
Tonawanda,NY
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Dwyer’s Irish Pub
North Tonawanda, New York
11.2022 - Current
- Analyzed sales data to identify trends and opportunities for growth.
- Evaluated current processes within the store environment to identify areas of improvement.
- Ensured compliance with company policies, procedures, and regulations.
Kitchen Manager
Old Man River
Tonawanda, NY
08.2013 - 08.2022
- Handle Customer Complaints
- Cook and prepare food and orders
- Oversee the daily operations of the restaurant
- coordinate catering jobs and events
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Strategic Account Manager
Commercial Collection Corporation
Tonawanda, NY
09.2019 - 09.2020
- Partnered closely with customer success teams to verify customer satisfaction throughout product lifecycle and drive continued growth with enterprise accounts.
- Nurtured professional relationships through personal client meetings and consistent check-ins.
- Managed resource allocations in conjunction with project and capability leaders.
- Communicated account status regularly and escalated business concerns to senior leadership team.
Assistant Manager
Wing Kings 716
Buffalo, NY
09.2017 - 05.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School Diploma -
Tonawanda Senior High School
Tonawanda, NY06.2015
Skills
- Product and service knowledge
- Strategic Planning
- Customer rapport
- Customer relations
- Training and development
- Operations Management
- Training and development skill
Timeline
Assistant General Manager
Dwyer’s Irish Pub
11.2022 - Current
Strategic Account Manager
Commercial Collection Corporation
09.2019 - 09.2020
Assistant Manager
Wing Kings 716
09.2017 - 05.2019
Kitchen Manager
Old Man River
08.2013 - 08.2022
High School Diploma -
Tonawanda Senior High School
Similar Profiles
Teddy EubanksTeddy Eubanks
Server at The Pub Irish PubServer at The Pub Irish Pub
Alexis DunnAlexis Dunn
Server at Dwyers Irish PubServer at Dwyers Irish Pub
Demar WellerDemar Weller
Line cook at McGuire’s Irish PubLine cook at McGuire’s Irish Pub
Catherine LewisCatherine Lewis
Receptionist at Lenahan DermatologyReceptionist at Lenahan Dermatology
Jennifer StoneJennifer Stone
Server at Island LanesServer at Island Lanes