Laresa Boston
Palm Bay,FL
Summary
Experienced customer service representative with a strong background in customer advocacy, account resolution, and healthcare support. Skilled in CRM software, data entry, and calm call handling while resolving billing, shipping, and product issues for medical clients.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
ABC Medical Inc.
Port Saint Lucie, Florida
07.2024 - Current
- Used active listening to identify customer needs and deliver tailored support.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction levels.
- Guided customers through processes, ensuring clarity and promoting satisfaction with services.
- Resolved issues swiftly, prioritizing customer satisfaction and fostering loyalty.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer experience.
- Provided detailed product knowledge to help customers choose suitable solutions.
- Resolved billing, shipping, and product issues for medical clients.
- Processed service requests using company systems and documented customer interactions accurately.
- Collaborated with team members to streamline communication processes, enhancing service delivery.
Customer Service Representative
Cigna
St. Marys, Georgia
07.2014 - 07.2024
- Resolved customer complaints by identifying issues and delivering timely solutions to enhance customer experience.
- Achieved high customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Facilitated customer engagement to foster a welcoming service environment. in a friendly manner, promoting a positive service experience.
- Answered calls from patients and providers regarding medical product orders and account inquiries, ensuring clarity and support.
- Resolved billing, shipping, and product issues for medical clients, streamlining service delivery.
- Processed requests from healthcare providers efficiently, ensuring timely service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Science - Health Care Administration
Colorado Technical University
Colorado Springs, CO06-2012
Skills
- Healthcare Support
- Service request management
- Call management
- Pharmacy order processing
- CRM software
- Electronic records
- Data entry
- Quality assurance
- Microsoft Excel
- Office productivity
- Account resolution
- Sales coordination
- Customer Advocacy
Timeline
Customer Service Representative
ABC Medical Inc.
07.2024 - Current
Customer Service Representative
Cigna
07.2014 - 07.2024
Associate of Science - Health Care Administration
Colorado Technical University