LARESA WALKER
Customer Service
Jonesboro,AR
Summary
Very dependable and have been in customer service for over 10 years in a fast paced, team based, or call center environment.
Able to maintain professionalism in any situation.
Highly motivated, energetic, and self determined.
Resourceful with genuine interest in ensuring office operations and procedures are managed in a practical manner.
Focused on providing exceptional clerical support to ensure a well managed work area.
Productive person hoping to excel in a productivity driven environment.
Have excellent organization abilities.
Strive on excellence, dedication and determination are greater assets.
Eager and always ready and willing to assist fellow employees with job tasks.
Handle various duties and assignments.
Accustomed to multitasking and working quickly to meet challenging demands.
Hardworking and reliable with great interpersonal skills.
Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
11
11
years of professional experience
Work History
After-School Care
Self Employed
Jonesboro, AR
09.2023 - Current
- Encouraged children's emotional and social development.
- Introduced children to educational games and activities to boost learning.
- Implemented daily routines and activities to stimulate and engage children.
- Read stories, sang songs and facilitated creative play.
- Created welcoming environment that promoted socialization and peer interaction among students.
- Provided support and guidance to children in conflict resolution.
- Managed approximately 10 children daily
TECH ASSEMBLY
FMH
JONESBORO, AR
07.2024 - Current
- Diagnosed and repaired technical issues to maintain operational efficiency.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Mentored junior technicians on troubleshooting techniques and best practices.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed blueprint and build according to specifications.
- Proven ability to learn quickly and adapt to new situations.
Shop Office/Parts and Receiving/Lowerator/Laser Machine Operator
Hytrol Conveyor Company
Jonesboro, AR
01.2017 - 11.2023
- Established quota goals and evaluated key performance indicators related to profitability, efficiency and revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Problem solved internal and external customer complaints
- Distributed shop orders and plans throughout facility to maintain timely and accurate orders.
- Answer and sent emails.
- Transferred calls.
- Find solutions to ongoing problems.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Guided team members to maintain high productivity and performance metrics.
- .Managed over 75 emails daily.
- Maintained strict adherence to safety protocols, resulting in safer work environment.
- Increased product accuracy by adjusting machine settings according to job specifications.
- Coordinated with supervisors on scheduling, ensuring timely completion of assigned projects.
- Enhanced production efficiency by calibrating and maintaining laser machines regularly.
- Collaborated with team members to troubleshoot issues and implement solutions quickly.
- Boosted manufacturing speed through effective time management and prioritization of tasks.
- Met time and quality expectations by completing accurate work in line with specifications.
- Loaded, installed and set up tools required for laser operation.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
Loader and Unloader
Staffmark
Jonesboro, AR
07.2016 - 01.2017
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Sorted material to ensure its transported to correct department
- Scan orders into locations
- Ensure material enter correct paint booth
Scaler
Butterball
Jonesboro, AR
11.2014 - 11.2015
- Examine product for foreign objects
- Weight according to schedule
- Season product according to schedule
- Package product
- Stock product for transport
- Maintain clean organized environment
- Sanitize equipment
- Maintain communication and create good work environment
- Complied with safety regulations to avoid potential injuries and support company goals.
Education
No Degree - Accounting And Business Management
PCCUA
Helena, ARHigh School Diploma -
Marvell High School
Marvell, AR05.1995
Skills
- Microsoft Office and Word Processing
- Creative Thinking
- Verbal and written communication and organization skills
- Interpersonal Relationship
- Conflict Resolution
- Reliability and punctuality
- Leadership Qualities
- Safety understanding
- Data Entry
- Time Management
- Production work
- Machine setup
- Forklift Operation
- Material Loading and Unloading
- Parts inspection and Materials Assembly
- Power Tools and Equipment
- Installation and repair
Timeline
TECH ASSEMBLY
FMH
07.2024 - Current
After-School Care
Self Employed
09.2023 - Current
Shop Office/Parts and Receiving/Lowerator/Laser Machine Operator
Hytrol Conveyor Company
01.2017 - 11.2023
Loader and Unloader
Staffmark
07.2016 - 01.2017
Scaler
Butterball
11.2014 - 11.2015
No Degree - Accounting And Business Management
PCCUA
High School Diploma -
Marvell High School