Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shantellys Vazquez

Orlando,Florida

Summary

History of accurately and efficiently managing monetary transactions, security and customer relationship development. Knowledgeable about improving team sales and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Account Specialist II

JPMorgan Chase & Co
05.2022 - Current
  • Set up new customer accounts and updated existing profiles with latest information.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Completed routine and complex account updates to resolve problems.
  • Reviewed account activity to assess financial status and evaluate discrepancies.

Customer Advocate II

Carvana
02.2021 - 05.2022
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Loading and securing vehicles on to a 5 or 9 car hauler
  • Following all safety procedures and maintaining driver log per state guidelines
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.

Branch Supervisor

Sixt Rent A Car
08.2016 - 02.2021
  • Ensure the effective process of all types of car rental transactions
  • Maintained scheduling for main branch to keep shifts appropriately staffed
  • Provide exemplary customer service and issue resolution
  • Monitor prices and set rates for walk-ups
  • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff
  • Handle or assist in the resolution of escalated customer service issues

Education

Associate of Science -

Valencia College
Orlando, FL
07.2016

High School Diploma -

Colonial
Orlando, FL
05.2014

Skills

  • Providing customer service and issue resolutions
  • Sales Strategies
  • Staff Development and Training
  • Coaching and Mentoring
  • Staff Scheduling
  • Facilitate meetings
  • Performance reviews & Goal settings
  • Decision-Making

Languages

Spanish
Professional Working

Timeline

Account Specialist II

JPMorgan Chase & Co
05.2022 - Current

Customer Advocate II

Carvana
02.2021 - 05.2022

Branch Supervisor

Sixt Rent A Car
08.2016 - 02.2021

Associate of Science -

Valencia College

High School Diploma -

Colonial

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Shantellys Vazquez