Rosalilia Lopez
Account Specialist II
Tempe,AZ
Summary
I am a dedicated professional seeking a position that will allow me to leverage my communication, adaptability, and customer service skills. I excel in fast-paced environments and am committed to delivering excellent service while managing tasks under pressure.
Overview
2
2
years of professional experience
Work History
Account Specialist II
JP Morgan Chase
01.2023 - Current
- Handle inbound calls daily, providing detailed information and exceptional service to ensure customer satisfaction and retention
- Assist merchants with technical support for terminals, ensuring smooth daily operations
- Train merchants in troubleshooting and setup processes
- Resolve customer complaints within expected timeframes, utilizing de-escalation techniques when necessary
- Collaborate with peers to research and troubleshoot issues, enhancing the overall customer experience
- Analyze complex funding issues, delivering accurate and timely resolutions
- Cross-trained with different departments to assist in inbound calls for account management and technical assistance
- Adhered to standards of quality and service as well as all compliance requirements
Education
Real Estate
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2025
Associate of Science Degree in Business Management
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2023
Skills
- Bilingual: Fluent in English and Spanish
- Proficient in Microsoft Office applications
- Capable of managing multiple tasks efficiently
- Open to feedback and continuous improvement
- Self-motivated and capable of independent work
- Excellent communication and organizational skills
- Team player who collaborates effectively across projects
- Quick learner with a strong ability to adapt to new challenges
- Strong problem-solving skills with a focus on effective resolutions
- Proficient in using Citrix platforms for remote desktop access and application virtualization
Languages
Spanish
Native or Bilingual
Timeline
Account Specialist II
JP Morgan Chase
01.2023 - Current
Real Estate
Maricopa Community Colleges, Glendale Community College
Associate of Science Degree in Business Management
Maricopa Community Colleges, Gateway Community College
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