Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantellys Vazquez

Orlando,FL

Summary

Experienced management professional with strong background of building and maintaining strategic partnerships, ensuring compliance and driving operational efficiencies within regulated financial environments. Proven ability of organizational skills and being detail-oriented.

Overview

8
8
years of professional experience

Work History

Account Specialist II

JPMorgan Chase
07.2022 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.

Operations Team Supervisor

Carvana
02.2021 - 07.2022
  • Implemented quality control measures to minimize errors and maintain high standards of service delivery of vehicles.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.


Branch Manager

Sixt Rent A Car
08.2016 - 02.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Education

Associate of Science - Criminal Justice

Valencia College
Orlando, FL
06-2016

Skills

    Developmental Coach

    Communication/Bilingual

    Detail Oriented

    Microsoft PC Skills

    Time Management

    Organizational

Timeline

Account Specialist II

JPMorgan Chase
07.2022 - Current

Operations Team Supervisor

Carvana
02.2021 - 07.2022

Branch Manager

Sixt Rent A Car
08.2016 - 02.2021

Associate of Science - Criminal Justice

Valencia College

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Shantellys Vazquez