Cristella Ozuna
Edinburg,TX
Summary
Looking to secure a team leader sales position in a dynamic organization where strong organization and time management skills will be utilized in inspiring the team to work effectively. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
19
19
years of professional experience
Work History
Store Manager
Sleep Number
McAllen, TX
04.2019 - Current
- Provide Exceptional Customer Experience and ensured my customers left educated on the benefits of our products
- Utilized company tools to generate market awareness and drive in traffic
- Trained, developed and held the team accountable for metrics
- Oversee all front and back operations of the store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Million Dollar Rider
- Exceeded Personal and Store Sales Metrics
General Manager / TitleMax
San Benito, TX
03.2018 - 04.2019
- Moved numbers within 90 days exceeding all metrics
- Auto Title Loans: Oversee all aspects of the Store Operations,
- Sales, Marketing, Budgeting, and Collections.
Retail Store Manager
T-Mobile
Richmond, VA
06.2003 - 03.2018
- Ran a Top 3 team in the call center and exceeded metrics
- Moved to Retail, from Associate Manager to Retail Store
- Manager in 4 months and grew twice the revenue
- Customer Care: Billing, Troubleshooting
- Facilitated New Hire Training
Education
Ministry / Stark College & Seminary
Business
South Texas College
High School Diploma - undefined
Edinburg High
Skills
- Developmental Coach
- ABCD Coaching Model
- Merchandising
- Local Events Planning
- STAR & STAR AR Model
- Inventory Management
- Recruiting and Hiring
- Effective Selling Techniques
Languages
English
Spanish
Timeline
Store Manager
Sleep Number
04.2019 - Current
General Manager / TitleMax
03.2018 - 04.2019
Retail Store Manager
T-Mobile
06.2003 - 03.2018
Ministry / Stark College & Seminary
Business
South Texas College
High School Diploma - undefined
Edinburg High
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