Hugo Sandoval
Safelite Auto Glass
Berwyn,IL
23
years of professional experience
Highly competitive and versatile auto glass service professional with 20+ years experience and a solid reputation for a commitment to superior quality, customer service excellence, and being a consummate team player.
Work History
Store Manager
13 Years 5 Months- Led daily operations to ensure customer satisfaction and efficient service delivery.
- Developed staff training programs, improving team performance and service quality.
- Analyzed sales data to identify trends and optimize inventory management.
- Implemented cost-saving measures that enhanced operational efficiency across the store.
Assistant Store Manager
1 Month- Supervised daily operations, ensuring adherence to company policies and customer satisfaction standards.
- Trained and mentored new team members on product knowledge and sales techniques.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Analyzed sales reports to identify trends, enhancing strategic decision-making for promotions.
Technician
5 Years 10 MonthsLead Technician
1 Year 8 MonthsTechnician
1 Year 11 MonthsEducation
High School
Skills
Customer Service Driven
Understand the importance of good engagement and able to engage associates effectively
Project Evolution Tool Usage Mastery
Able to drive technician productivity
Able to coach Quality improvement effectively
Able to coach & drive Service Excellence
People First & Emotional Intelligence 2.0 Trained & Certified
Project Evolution Certified
Store Inventory Management
Scheduling & Payroll
Teambuilding/Training/Coaching
Problem-solving
Customer service
Customer service management
Store operations
Languages
Bilingual (Fluent in English & Spanish)
Professional Highlights
- Promoted to Assistant Store Manager January, 2013
- Assumed Interim Store Leadership role for Morton Grove as of June, 2013
- Key contributor to Wood Dale's 2012 profitability success
- Contributed to improving employee engagement for the Wood Dale store location in 2012
- Assisted in KPI improvement (NPS & Productivity) for Wood Dale in 2012
- Knowledgeable in Safelite systems & processes
- Results & Performance Oriented / People Powered
- 2 time Chicago Market Best of Belron Winner
Timeline
Store Manager
Safelite Auto Glass
02.2013 - CurrentRead More
Assistant Store Manager
Safelite AutoGlass
01.2013 - 02.2013Read More
Technician
Safelite AutoGlass
02.2007 - 12.2012Read More
Lead Technician
Ogden Auto Glass
06.2005 - 02.2007Read More
Technician
Ogden Auto Glass
06.2003 - 05.2005Read More
Morton West High School
High School
Read More