Amanda Renteria
Indio,CA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
21
21
years of professional experience
Work History
Store Manager and NSO Lead
Swarovski
Palm Desert, CA
03.2024 - Current
- Lead daily operations sto ensure exceptional customer service and store performance.
- Train and mentor staff, enhancing team productivity and engagement.
- Manage inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluate employee performance regularly provide constructive feedback coaching opportunities, improvement, recognition, and outstanding achievements.
- Collaborate with upper management to develop strategic plans for store growth and expansion.
- Clientele to make sure we are bringing in appointments to help drive sales.
- New Store Opening Leader for the district and region. I help to open new and remodeled stores when needed and help organize and lead the team within a 5 day timeline.
Store Manager
Loft
Palm Desert, CA
11.2021 - Current
- District credit champion I assisted in making sure district was hitting credit goals and reached out to stores and peers that needed help in achieving their individual store goals.
- Building customer relationship through engaging and connecting with the clients and allowing us to be number 1 in our district for customer surveys and overall satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Created a culture of inclusion
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Multi-Unit Store Manager
Forever21
Palm Desert, CA
02.2017 - 11.2021
- Multi-unit Store Manager I helped oversee stores that did not have a Store Manager.
- District Credit Champion for my district lead by example by having the best results for credit and helping train other leaders through out the district on how to achieve goals to make sure district hit daily and weekly goals.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Strengthened work flow productivity by hiring, managing and developing top talent
- Boosted sales by 23% by effectively cultivating customer rapport and delivering superior customer service
- Trained 50-person staff to deliver outstanding customer service and assistance
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action
- Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Store Manager
Tillys
Palm Desert, CA
07.2014 - 02.2017
- Restructured merchandising strategy to promote high value and products
- Consulted with management and advertising teams to plan optimal promotions
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Recognized by management for providing exceptional customer service
- Improved operations by working with team members and customers to find workable solutions.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Wetseal
11.2012 - 07.2014
- Worked closely with Regional Manager and District Manager to formulate and build store brand and strategy
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Strengthened work flow productivity by hiring, managing and developing top talent
- Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage
- Created attractive store displays to generate customer interest and boost sales.
Personal Banker
Wells Fargo
11.2011 - 11.2012
- Provided clients with information on bank accounts, institutional policies, financial products and related services
- Provided clients with budget management and financial guidance
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Created strategic financial solutions to suit individualized client needs
- Established connections with new clients through proactive follow-up strategies
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Assistant Store Manager
Wetseal
10.2010 - 11.2011
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Mentored team on effective upselling and cross-selling techniques
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
Icings by Claires
11.2005 - 10.2010
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage
- Contributed to merchandising ideas at team sales meetings
- Updated store pricing, signage and merchandising based on current promotions
- Processed shipments and maintained stock shelf organization
- Coordinated sales reports, reconciled accounts and made bank deposits
- Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Education
High School Diploma -
College of The Desert
Palm Desert, CACoachella Valley High School
CASkills
- Customer service driven
- Multitasking and organization
- Store operations
- Store merchandising
- Team leadership and coaching
- Recruiting and hiring
- Coaching and mentoring
- Strategic thinker
- Maximizing profitability
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Store Manager and NSO Lead
Swarovski
03.2024 - Current
Store Manager
Loft
11.2021 - Current
Multi-Unit Store Manager
Forever21
02.2017 - 11.2021
Store Manager
Tillys
07.2014 - 02.2017
Store Manager
Wetseal
11.2012 - 07.2014
Personal Banker
Wells Fargo
11.2011 - 11.2012
Assistant Store Manager
Wetseal
10.2010 - 11.2011
Icings by Claires
11.2005 - 10.2010
Coachella Valley High School
High School Diploma -
College of The Desert