Jesus Saavedra Gomez
Glen Burnie,MD
Summary
Experienced Assistant Store Manager with a friendly, positive attitude and strong problem-solving skills. Enhanced store performance through strategic merchandising and effective team coaching, resulting in increased customer satisfaction. Proven ability to maintain organized operations while fostering teamwork and collaboration in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement Stores
Glen Burnie, MD
03.2012 - Current
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotate merchandise and displays to feature new products and promotions.
- Assist the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Create and maintained safe and secure work environments for employees.
- Develop a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improve store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Manage a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provide exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Develop a high-performing team through effective recruitment, training, and mentoring initiatives.
- Facilitate staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Enhance customer satisfaction by effectively addressing and resolving escalated issues.
- Manage vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Achieve monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Respond to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interview, hire, and train staff associates and equipped to comply with company policies and procedures.
- Foster a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Establish a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
Education
High School Diploma -
Laurel High
Laurel, MD06-2003
Skills
- Friendly, positive attitude
- Problem-solving
- Customer service driven
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Multitasking Abilities
Timeline
Assistant Store Manager
Lowes Home Improvement Stores
03.2012 - Current
High School Diploma -
Laurel High