Josalyn Kelley
Houston,TX
Summary
Customer-focused professional with experience in banking, retail, and insurance, Skilled in delivering accurate service, managing high-volume transactions, and supporting team success in fast-paced environments. Proven ability to build strong client relationships, and maintain compliance with company standards.
Overview
6
6
years of professional experience
Work History
Account Specialist II
JPMorgan Chase
Houston, Texas
02.2024 - Current
- Manage client accounts and maintain accurate information in internal systems.
- Assist clients with inquiries and provide timely solutions to issues.
- Assist customers in setting up online accounts and provided training on how to use the system.
- Achieved a 10% reduction in average handle time over 6 months through workflow optimization and employee coaching initiatives.
- Maintained 100% customer satisfaction scores by building relationships rooted in empathy and respect.
OGP Associate
Walmart
Tomball, Texas
01.2020 - 01.2025
- Welcomed and engaged customers, creating a positive and personalized shopping experience.
- Assisted customers in locating and selecting products that best meet their needs, driving satisfaction and repeat business.
- Collaborated with team members across departments to support smooth daily operations and maintain an organized sales floor.
CCC Retention Claims Specialist
State Farm
Richardson, Texas
06.2021 - 01.2023
- Delivered exceptional customer service by accurately documenting and relaying detailed messages for agents and claims using personnel.
- Maintained professionalism in phone and written correspondence by communicating courteously with customers using approved scripts.
- Collaborated with team members to consistently meet quality standards in a fast paced, high-volume work environment.
Education
Agile Scrum Master
Simplilearn
Online09-2025
High School Diploma -
W.T.White
Dallas06-2019
Skills
- Customer service
- Team collaboration
- Workflow optimization
- Client relationship management
- Problem solving
- Time management
- Integrity
Timeline
Account Specialist II
JPMorgan Chase
02.2024 - Current
CCC Retention Claims Specialist
State Farm
06.2021 - 01.2023
OGP Associate
Walmart
01.2020 - 01.2025
Agile Scrum Master
Simplilearn
High School Diploma -
W.T.White
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