Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josiah Casillas

San Antonio

Summary

Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on procedural accuracy and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Account Specialist II

JPM Chase
04.2024 - Current
  • Achieved high levels of customer satisfaction through timely resolution of account-related concerns.
  • Adhered to standards of quality and service as well as all compliance requirements, ensuring high accuracy
  • Thrived in a fast pace environment, handling a plethora of customer situations related to business banking.

Enrollment Representative

Humana Insurance Company
09.2020 - 04.2024
  • Educated members on insurance policies and procedures.
  • Updated, entered, and reviewed customer data.
  • Trained new Enrollment Representatives on departmental policies and procedures, fostering a collaborative environment focused on achieving team goals.
  • Provided information to members who were in danger of losing their insurance via outbound calls

Education

Bachelor of Arts - Political Science

Texas A&M San Antonio
San Antonio, TX
12-2019

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Quality and compliance
  • Notating accounts
  • Building customer relationships

Timeline

Account Specialist II

JPM Chase
04.2024 - Current

Enrollment Representative

Humana Insurance Company
09.2020 - 04.2024

Bachelor of Arts - Political Science

Texas A&M San Antonio

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