Tope Ayegboyin
Columbus,OH
Summary
SEEKING A CHALLENGING POSITION IN A GROWTH ORIENTED INSTITUTION WHERE MY SKILLS AND KNOWLEDGE WILL CONTRIBUTE TO THE SUCCESS OF THE ORGANIZATION AND MY PERSONAL GROWTH
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Account Specialist II
JPMorgan Chase
2024.08 - Current
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Coordinated cross-functional collaboration to streamline account management processes.
- Analyzed account performance metrics to identify improvement opportunities and enhance client satisfaction.
- Developed training materials for new team members, fostering knowledge sharing and consistency in service delivery.
- Implemented best practices for client communications, increasing responsiveness and engagement rates.
- Completed routine and complex account updates to resolve problems.
- Led cross-departmental project to address common client pain point, improving overall client satisfaction and retention.
- Adhered to standards of quality and service as well as all compliance requirements.
Account Specialist
JPMorgan Chase
2024.01 - 2024.08
- Managed client accounts, ensuring accurate and timely communication of updates and changes.
- Assisted in resolving customer inquiries, enhancing satisfaction through effective problem-solving techniques.
- Developed and maintained relationships with key stakeholders, fostering collaboration across departments.
- Streamlined account management processes, improving efficiency in data entry and record keeping.
- Implemented best practices for account tracking and documentation, ensuring compliance with company standards.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Making outbound calls to follow-up with customers and help resolve their queries.
Advisory Account Services
Morgan Stanley
2022.12 - 2023.12
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Collaborated with team members to create tailored solutions for diverse client needs.
- Learned and adapted quickly to new technology and software applications.
Customer care representative
Morgan Stanley
2022.07 - 2022.12
- Resolved customer inquiries efficiently, ensuring accurate information delivery and enhancing client satisfaction.
- Collaborated with team members to streamline communication processes, improving response times for customer queries.
- Utilized CRM software to track customer interactions, maintaining detailed records for effective follow-up actions.
- Assisted in training new representatives on operational procedures and best practices for customer engagement.
- Addressed complex customer issues by coordinating with internal departments, fostering a collaborative problem-solving environment.
- Assisted Customer in navigating company's website and online services.
Customer Service Representative
Epiq (Wells Fargo)
2021.01 - 2022.04
- Worked as a Customer Care representative at Epiq for Wells Fargo.
- Assisted in processing customer orders and returns, enhancing overall customer satisfaction.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Collaborated with team members to address complex issues, improving team response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reissued Checks for customers who May have not received the checks or lost their Checks.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Subject Master Expert (SME)
Loft
2020.08 - 2020.12
- Responsible for assisting existing and prospective customers with inquiries about clothings, innovations, ordering and package options.
- Responsible for helping new hires about the tools and equipment used at loft to achieve great outcomes.
- Responsible in training new hires about the responsibility and what to do as a new hire and also help answer questions regarding the training going on and if they have any issues using the tools on the computer.
- Consult with managers or other personnel to resolve problems in areas such
- Resolve customer complaints or answer customers' questions regarding policies.
Call center
Loft
2019.08 - 2020.07
- Responding to more than 100 calls a day.
- Handling 30 customer interactions a day.
- Assisting client on what to buy and where their order is located, enabling that customers are satisfied with their products.
- Resolve customer complaints or answer customers' questions regarding policies.
Education
Bachelors Degree - Food science and Engineering
05.2014
Skills
- My key qualifications are Coordinating written and digital communications, Data management and organization, Great customer representative skills, Typing and fast understanding skills
- I am flexible with the ability to quickly master new information and techniques; I am a team player with excellent written, interpersonal and a clear communication skills; with the ability to multitask
- Expert in AWS
- Expert in Excel & Microsoft
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Multitasking
- Excellent communication
- Flexible and adaptable
- Critical thinking
- Computer skills
- Organizational skills
- Effective decision-making under pressure
- Active listening
Timeline
Account Specialist II
JPMorgan Chase
2024.08 - Current
Account Specialist
JPMorgan Chase
2024.01 - 2024.08
Advisory Account Services
Morgan Stanley
2022.12 - 2023.12
Customer care representative
Morgan Stanley
2022.07 - 2022.12
Customer Service Representative
Epiq (Wells Fargo)
2021.01 - 2022.04
Subject Master Expert (SME)
Loft
2020.08 - 2020.12
Call center
Loft
2019.08 - 2020.07