Samantha Merisier Fitzgerald
Winter Park,United States
Summary
Highly service-minded and professional, with a strong understanding of retail operations. Skilled in problem-solving and attentive to details, ensuring accurate and secure cash transactions. Committed to providing excellent customer service and maintaining customer trust. Well-versed in products, services, and consumer trends, with a focus on maximizing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Account Specialist II
JPMorgan Chase
Heathrow, FL
02.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Order new cards and do general customer service with card hold
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Built strong relationships with customers to increase retention and loyalty.
Relationship Advisor
Addition Financial Credit Union
Florida
03.2023 - 02.2024
- Process a wide range of financial transactions for credit union members, including deposits, withdrawals, transfers, and check cashing
- Proactively identify changes in the member's life events and banking needs in order to recommend relevant services and financial solutions to help members to achieve financial success
- Chargebacks and disputes/fraud knowledge
- Provide personalized financial advice and guidance to credit union members based on their individual financial goals and needs
- Providing exceptional customer service and building rapport with members, ensuring a positive and personalized banking experience
- Analyze member data and financial trends to identify opportunities for cross-selling and upselling additional products and services
Cashier
Nike Factory Store
Orlando, United States
11.2017 - 02.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Delivered high level of customer service to patrons using active listening and engagement skills
- Used suggestive selling techniques to promote add-on sales
Education
Associates - Education
University of Central Florida
Orlando, United StatesSkills
- Cashier
- Cash Register
- Credit Card Transactions
- Customer Service
- Problem-Solving
- Retail Operations
- Cash Handling
- Client Services
- Product Knowledge
- Ethical Standards
- Feedback Acceptance
- Employee Training
- Customer Relations
- High-Volume Retail Operations
Languages
Haitian Creole
Native or Bilingual
Timeline
Account Specialist II
JPMorgan Chase
02.2024 - Current
Relationship Advisor
Addition Financial Credit Union
03.2023 - 02.2024
Cashier
Nike Factory Store
11.2017 - 02.2024
Associates - Education
University of Central Florida