LA'RHONDA ELAM
North Hollywood,CA
Summary
● Quick to grasp new or/and complex situations; providing timely responses
● Competent to work autonomous or within a team setting
● Responsiveness, flexibility, ability to work within short and sometime
unforeseen deadlines
● Proficient in establishing an effective working rapport with
individuals of varied backgrounds
● Excellent oral and written communication skills
● Strong self-starter with follow-through, along with organizational,
and analytical skills
● Very persistent in the course of challenges
● Good with both children and pets
● Proficient with Word, Excel, and Power point
● Has the ability to type thirty-five words per minute
● Strong communication skills
Overview
9
9
years of professional experience
Work History
Security Supervisor
Securitas Security
Simi Valley, California
10.2022 - Current
- Led training sessions for security staff on best practices and emergency response protocols.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Enforced local ordinances related to parking violations or other minor infractions.
- Utilized law enforcement databases to gather information on suspects and criminal activities.
Customer Service Manager
Forever 21
NORTHRIDGE
12.2021 - 12.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Led team engagement to assist cross-functional departments and achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed policies and procedures related to customer service operations.
- Produced thorough, accurate and timely reports of project activities.
Health Care Aide
LA Care Industries
NORTHRIDGE, CA
12.2021 - 12.2024
- Communicated effectively with other healthcare professionals regarding client care plans.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored health and well-being of clients and reported significant health changes.
Security Officer
Archon Private Security
LOS ANGELES, CA
05.2023 - 05.2024
- Checked for safety hazards
- Observed/took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Check ins
- Organize security procedures for the studio.
- Approve incoming access keycard and parking request from tenants.
- Create profile and give access to all tenants and employees
- Add all parking charges to monthly billing
- At the end of each month tally up total cost for access keycards and parking for the month.
- Scheduling
- Interview new employees
- Hands on training on our three systems we use.
- Open and Close report of all 7 stages
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Nurturing Nest
02.2022 - 06.2023
- Collected and recorded patient behavior data, provided crisis intervention, implemented treatments, provided a safe and supportive environment, carried out assessments and administrative duties, provided direct care, collaborated and trained clients, parents, and staff
America Honda Finance
07.2021 - 02.2022
- Reviewed funding documents, answered calls from dealerships, resolved conflicts, completed data entry
Patient Service Representative
Westchester Advanced Imaging
02.2020 - 07.2021
- Answered phone calls, obtained authorizations/referrals for procedures, verified insurance eligibility, performed ICD coding and CPT verification, communicated with patients via email or text, faxed patient results, prepared for exams, processed paperwork, scheduled follow-up appointments
Logistics crew member/Sales Associate
Nordstrom
06.2018 - 01.2020
- Responsible for stock and inventory, searching for online orders, processing orders, packing online orders, answering phone calls, selling company merchandise, ensuring customer satisfaction
Assistant
DORSEYS DAYCARE
LOS ANGELES, CA
01.2017 - 01.2018
- Provided excellent customer service, helped set up educational games for children, prepared food and snacks, assisted with janitorial services
Cashier
TARGET
NORTHRIDGE, CA
01.2016 - 01.2017
- Provided customer service, greeted customers, promoted company App, encouraged customers to complete surveys, assisted in improving store appearance and organization
Sales Recruiter
iTrain Fitness
Inglewood, CA
- Managed new clients, gathered information for training sessions, coordinated interviews, recruited potential customers and trainers
Education
BACHELOR OF ARTS -
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
08.2020
DIPLOMA -
MORNINGSIDE HIGH SCHOOL
06.2016
Skills
- Quick to grasp new or/and complex situations
- Competent to work autonomous or within a team setting
- Responsiveness, flexibility, ability to work within short and sometime unforeseen deadlines
- Proficient in establishing an effective working rapport with individuals of varied backgrounds
- Excellent oral and written communication skills
- Strong self-starter with follow-through, along with organizational, and analytical skills
- Very persistent in the course of challenges
- Good with both children and pets
- Proficient with Word, Excel, and Power point
- Has the ability to type thirty-five words per minute
- Strong communication skills
- Access Control
- Document Management
Community Service
- 2016-10-01, The Midnight Mission, Los Angeles, CA, Assisted in preparing and serving meals to the homeless population, indigent individuals and families, Assisted in cleaning the facility after meals were served
- Giving Hearts Charity Event, Inglewood, CA, Donated Food and Materials to the homeless, Informed the homeless about resources to define their lives
References
- Kayonna Jackson, Law Enforcement, 323.271.9586
- Destiny Chapron, F.E.M Scholar, 310.926.0306
Extracurricular Activities
Basketball Manger (2015-2016) California State University Black student Union (2016-2018) Fem Scholar/ Peer Facilitator & Mentor (2016-2017)
Timeline
Security Officer
Archon Private Security
05.2023 - 05.2024
Security Supervisor
Securitas Security
10.2022 - Current
Nurturing Nest
02.2022 - 06.2023
Customer Service Manager
Forever 21
12.2021 - 12.2024
Health Care Aide
LA Care Industries
12.2021 - 12.2024
America Honda Finance
07.2021 - 02.2022
Patient Service Representative
Westchester Advanced Imaging
02.2020 - 07.2021
Logistics crew member/Sales Associate
Nordstrom
06.2018 - 01.2020
Assistant
DORSEYS DAYCARE
01.2017 - 01.2018
Cashier
TARGET
01.2016 - 01.2017
Sales Recruiter
iTrain Fitness
BACHELOR OF ARTS -
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
DIPLOMA -
MORNINGSIDE HIGH SCHOOL