LaRhonda Mickles
Franklin,IN
Summary
Contributed to improved service delivery and operational efficiency by fostering strong customer relationships and resolving issues effectively.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Global Insurance Management
2025 - Current
- Resolved issues efficiently, ensuring timely follow-up and support.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to streamline processes and improve service delivery.
- Adapted quickly to new systems and procedures for enhanced productivity.
- Assisted customers with inquiries and provided product information to enhance satisfaction.
Patient Care Coordinator
Amada Senior Care
2021 - 2025
- Coordinated patient schedules, ensuring timely appointments and optimal resource utilization.
- Assisted patients with insurance inquiries, providing clear information to enhance understanding.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Communicated effectively with healthcare providers to streamline patient care processes.
- Developed educational materials to inform patients about treatment options and procedures.
- Trained new staff on operational protocols and patient interaction best practices.
- Implemented process improvements that reduced appointment wait times and enhanced patient satisfaction.
- Led initiatives to enhance interdepartmental communication, fostering collaboration among healthcare teams.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
GED -
Ruthruff Adult Education
Detroit, MIBilling And Coding - Hospital Administration
National Institute of Technology
Southfield, MISkills
- Customer support expertise
- Effective listening skills
- Analytical thinking
- Data entry proficiency
- Issue resolution strategies
- Relationship building techniques
- Call center operations experience
- Technical computer skills
- Conflict mediation skills
- Complaint resolution expertise
- Microsoft Office Suite proficiency
- Payment processing capabilities
- Client relationship management (CRM)
- Customer satisfaction analysis
- Professional phone etiquette
- Scheduling and follow-up management
- Call handling techniques
- Product knowledge mastery
- Team leadership development
Timeline
Customer Service Representative
Global Insurance Management
2025 - Current
Patient Care Coordinator
Amada Senior Care
2021 - 2025
GED -
Ruthruff Adult Education
Billing And Coding - Hospital Administration
National Institute of Technology
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