LARISA BOISON
Canal Winchester
Summary
Highly organized administrative professional with proven experience in customer service, logistics coordination, and team leadership. Skilled at managing customer inquiries, tracking shipments, and resolving issues with professionalism and efficiency. Strong background in fast-paced environments including transportation logistics, banking, and retail operations. Excellent communicator with a track record of maintaining positive working relationships and meeting deadlines consistently.
Overview
5
5
years of professional experience
Work History
Operations Lead
ONTRAC
Columbus
01.2025 - Current
- Oversee daily warehouse operations ensuring timely and accurate order fulfillment and delivery schedules
- Monitor shipment movement and coordinate with team members to resolve logistics issues proactively
- Serve as primary point of contact between warehouse staff and office personnel, handling inquiries and troubleshooting concerns
- Maintain detailed reports and documentation to support seamless freight tracking and communication
- Train and support team members to maintain productivity, safety standards, and professional service levels
- Recognized for reliability, problem-solving abilities, and maintaining exceptional standards in a high-volume environment
Clerk / Sales Support
Victoria Secret
New York
04.2023 - 01.2025
- Managed customer inquiries and complaints with courtesy and professionalism, ensuring satisfaction
- Maintained accurate inventory records and tracked product movement throughout the store
- Coordinated with managers to improve workflow efficiency and meet operational deadlines
- Handled data entry and administrative tasks using Microsoft Office Suite
- Demonstrated ability to multitask and work effectively under pressure in a fast-paced retail environment
- Assisted customers with product selection and inquiries on merchandise.
Customer Service Representative
Ecobank
Accra
08.2021 - 01.2023
- Provided exceptional customer support, processing inquiries and resolving account issues via phone and in person
- Maintained detailed records and ensured compliance with confidentiality and operational policies
- Consistently monitored customer requests and provided timely, detailed responses
- Built and maintained effective working relationships with customers and team members
- Improved customer satisfaction ratings through proactive communication and follow-up
- Educated customers on financial products and services offered
Education
Calvary Senior High School
Accra, GhanaSkills
- Shipment tracking
- Freight monitoring
- Deadline oversight
- Phone/email support
- Issue resolution
- Client relations
- Data entry
- Record keeping
- File maintenance
- Workflow coordination
- Word
- Excel
- Outlook
- Cross-departmental communication
- Driver support
- Relationship building
- Proactive troubleshooting
- Complaint resolution
- Attention to detail
Languages
English
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Operations Lead
ONTRAC
01.2025 - Current
Clerk / Sales Support
Victoria Secret
04.2023 - 01.2025
Customer Service Representative
Ecobank
08.2021 - 01.2023
Calvary Senior High School