Larisah Tetu
Morgan Hill,CA
Summary
Friendly and outgoing person. Open to feedback and accept opportunities to acquire needed skills. Able to learn new information quickly to maximize contributions and respond to changing customer preferences. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. A team player.
Overview
8
8
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Retail Associate
Ross Stores
Morgan Hill, CA
04.2021 - Current
- Unbox more than 50 boxes of merchandise received from warehouse.
- Hard tag and put clothes on hangers
- Arrange shoes on shelves
- Sweep and clean stock room.
- Greet customers, help locate merchandise and suggest suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Support loss prevention goals by monitoring shopper behavior.
- Answer questions about store policies and address customer concerns.
Bakery Clerk
Lucky Supermarkets
Fremont, CA
01.2020 - 02.2021
- Retrieved supplies from storage areas to keep bakery operations smooth during high volume periods.
- Provided excellent customer service to foster satisfaction and loyalty.
- Readied merchandise by marking items with identifying codes and accurate pricing -Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Listened to customers to understand their needs and and help each person select optimal products and services.
- Baked more than 10 bread, 40 cookies and other bakery products.
- Kept bakery clean at all times.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Checkout Cashier
Lucky Supermarkets
Fremont, CA
04.2019 - 02.2021
- Addressed and resolved customer complaints with friendly and level headed assistance.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Properly verified customer identification for purchase of alcohol or tobacco.
- Helped customer locate and select appropriate merchandise through out store.
- Packed and bagged products according to customer preferences.
- Sold lottery tickets and paid out winning tickets.
- Input accurate data to to keep inventory accounts current and prevent system discrepancies.
- Helped customers complete purchases, locate items and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed company policies, procedures and practices for accurate record keeping and loss prevention.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Performed more than 50 cash, card and check transactions to complete customer purchases per day.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Pharmacy Clerk
Lucky Supermarkets
Fremont, CA
02.2019 - 02.2021
- Filled documents according to alphanumeric system to promote ease of use and team productivity
- Contacted more 20 patients to came pick up their medications
- Pulled expired products from shelves
- Kept pharmacy clean by sweeping, dusting shelves, organizing shelves and taking trash out
- Ordered drugs
- Supported pharmacy needs by taking calls, messages, scanning documents, faxing documents and making photocopies
- Observed all deadlines, enabling timely completion of tasks
- Delivered helpful and kind customer service to patients, maintaining composure in stressful situations to maximize customer satisfaction.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Processed payments.
Service Specialist
Lucky Supermarkets
Fremont, CA
09.2018 - 02.2021
- Kept work area neat at all times
- Bagged over 50 customer's products
- Greeted customers and ascertain their needs
- Learned role of other departments such as produce department by arranging flowers, filled balloons with helium and ordered balloons to keep store operational
- Prioritized and accomplished wide range of tasks each shift.
- Got carts from parking lot.
- Took out trash.
- Assisted customers take their groceries to their cars.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Biology
Ohlone College
Fremont, CA 08.2019 - Current
Certificate of Achievement - Chemistry Lab Skills
Ohlone College
Fremont, CA02.2022
GCE Advanced Level -
Bilingual Grammar School
Buea, Cameroon07.2016
GCE Ordinary level -
Government High School
Buea, Bokwaongo07.2014
Skills
- Merchandising and Display
- Loss Prevention
- Adaptable and Flexible
- Customer Service
- Energy and Physical Stamina
- Attention to Detail
- Engaging with Diverse Customers
- Time Management
- Honest and Ethical
- Friendly and Helpful
- Creative Thinking
- Verbal and Written Communication
- Team Cooperation
- Store Organization
- Locating Merchandise
- Merchandise Receiving and Handling
- Flexible and Adaptable
- Reliability
- Approachability
singing
I love singing.
Certification
Certificate of achievement: Chemistry lab skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Retail Associate
Ross Stores
04.2021 - Current
Bakery Clerk
Lucky Supermarkets
01.2020 - 02.2021
Associate of Science - Biology
Ohlone College
08.2019 - Current
Checkout Cashier
Lucky Supermarkets
04.2019 - 02.2021
Pharmacy Clerk
Lucky Supermarkets
02.2019 - 02.2021
Service Specialist
Lucky Supermarkets
09.2018 - 02.2021
Certificate of Achievement - Chemistry Lab Skills
Ohlone College
GCE Advanced Level -
Bilingual Grammar School
GCE Ordinary level -
Government High School
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