LaRisha McDowell
Spartanburg,SC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Shiftkey
Irving, TX
05.2022 - Current
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Administered medications and educated patients and families on correct at-home administration.
- Responded quickly to emergency situations involving sudden illness or injury.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Customer Service Representative
Sykes Call Center
Tampa, FL
06.2021 - 11.2021
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC06-1995
Skills
- Patient Relations
- Monitoring Fluids
- Care Plan Implementation
- Patient Lifting
- Direct Patient Care
- Infection Control Procedures
- Electronic Charting
- Collecting Specimens
- Assisting With Personal Grooming
- Patient Care
- Feeding Assistance
- Compassionate
- Performing Patient Intakes
- Vital Signs Monitoring
- Toileting Assistance
- Safety Precautions
- Preparing Meals
- Helping With Medication
- Basic Life Support
- Catheter Change and Preparation
References
References available upon request.
Timeline
Certified Nursing Assistant
Shiftkey
05.2022 - Current
Customer Service Representative
Sykes Call Center
06.2021 - 11.2021
High School Diploma -
Spartanburg High School