Larissa Arms
Atlanta,GA
Summary
Highly-motivated professional with over 10+ years in the Financial services industry. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Tackles challenges with positivity and drive to overcome. Works great alone or with others and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Two Way Communications Specialist
Stellantis Financial Services
Atlanta, GA
08.2021 - Current
- Maintained professionality and efficiency while working closely with leadership.
- Worked two text campaign portfolios simultaneously on a daily basis.
- Effectively stayed up to date with Compliance regarding both text campaign portfolios worked daily.
- Completed day-to-day correspondence duties accurately and efficiently.
- Understood and followed oral and written directions from customers and leadership.
- Maintained updated knowledge through continuing education and advanced training.
Collections Account Manager
First Investors Financial Services Inc.
Atlanta, Georgia
07.2019 - 08.2021
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Received and submitted payments and applied amounts to customer balances.
- Located new addresses of delinquent customers through effectively scrubbing account notes as well as using skip tracing software like MasterQueue, TLO, and Accurint.
- Arranged and negotiated debt repayment, settlements, financial programs, and established schedules for repayment based on customer's financial situation.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Managed a monthly portfolio of delinquent accounts raging from 30 days-(180 days charge off portfolio) and implemented strategies to reduce delinquency.
Education
Some College (No Degree) - Finance
Georgia State University
Atlanta, GASkills
- Problem solving
- Leadership
- Effective Communication
- Adaptability
- Attention to Detail
- Analytical
- Critical Thinking
- Multi Tasking
Accomplishments
- Graduate of Stellantis Leadership and Development Program
Certification
- Over 120+ Digital Percipio Soft Skill certificates.
Stellantis Collaborations
- Simultaneously partnered with CAD (Customer Assistance Department) for over 9 months with financial assistance programs, approvals, denials, back end information, and multiple mailboxes that required customer and employee assistance while working my texting campaign daily.
- Briefly assisted the Stellantis Business Analyst with Shaw Gui internal account audits.
References
References available upon request.
Timeline
Two Way Communications Specialist
Stellantis Financial Services
08.2021 - Current
Collections Account Manager
First Investors Financial Services Inc.
07.2019 - 08.2021
Some College (No Degree) - Finance
Georgia State University
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