Larissa Castro
San Marcos,United States
Summary
- Dynamic Service Administrator at In Charge Electrical Services with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in client relationship management and data entry. I excel in prioritizing tasks and fostering strong vendor partnerships, resulting in significant cost savings and improved service delivery.
- Experienced with healthcare administration tasks, contributing to efficient healthcare operations. Utilizes organizational skills and attention to detail to manage administrative duties effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Administrator
In Charge Electrical Services
Austin, TX
06.2024 - 01.2025
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
ROTATION
Minigrip
Seguin, TX
03.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Inbound Warehouse Associate
Amazon
Kyle, TX
06.2023 - 01.2024
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as pallet jacks.
Caregiver
SAGE SPRINGS SENIOR LIVING
San Marcos, TX
03.2023 - 05.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
Apartment Leasing Consultant
InterSolutions
Kyle, TX
10.2022 - 02.2023
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Greeted clients, showed apartments, and prepared leases.
Caregiver
PHILOMENA ASSISTANT LIVING
Kyle, TX
08.2022 - 09.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
In-Home Caregiver
Homewells Care Service
New Braunfels, TX
03.2022 - 07.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Cashier
Whatabuger
San Marcos, TX
05.2021 - 01.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and provided customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
San Marcos High School
San Marcos, TX05.2024
Skills
- POS System
- Microsoft
- Front Office Administrator
- Scheduling Appointments
- Customer Service
- Call Assistant
- Billing and Invoicing
- Team Collaboration
- Mobility Assistance
- Vitals Monitoring and Documentation
- Activities of Daily Living (ADLs)
- Verbal and Written Communication
- Dietary Orders Compliance
- Emotional Support and Companionship
- Meal Planning and Preparation
- Prescribed Exercises
- Multitasking and Prioritizing
- Medical Terminology
Certification
- CPR CERTIFIED
- COSMETOLOGY LICENSE
- CERTIFICATION: What does it mean to be a caregiver
- CERTIFICATION: Clients' rights, HIPAA & elderly abuse prevention
- CERTIFICATION: Assisting with independent living through IADLs
- CERTIFICATION: Assisting with personal care through ADLs
- CERTIFICATION: Maintaining a clean & healthy environment (infection control)
- CERTIFICATION: Emergency procedures
- CERTIFICATION: Safety precautions & Falls prevention part 1
- CERTIFICATION: Safety precautions & Falls prevention part 2
- CERTIFICATION: Care Recordkeeping
Timeline
Service Administrator
In Charge Electrical Services
06.2024 - 01.2025
ROTATION
Minigrip
03.2024 - 05.2024
Inbound Warehouse Associate
Amazon
06.2023 - 01.2024
Caregiver
SAGE SPRINGS SENIOR LIVING
03.2023 - 05.2023
Apartment Leasing Consultant
InterSolutions
10.2022 - 02.2023
Caregiver
PHILOMENA ASSISTANT LIVING
08.2022 - 09.2022
In-Home Caregiver
Homewells Care Service
03.2022 - 07.2022
Cashier
Whatabuger
05.2021 - 01.2022
High School Diploma -
San Marcos High School