Larissa Edwards
Opelousas,LA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Research Specialist
Blue Cross and Blue Shield
Remote
07.2024 - Current
- Established partnerships with external organizations to facilitate collaborative research efforts.
- Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
- Developed comprehensive research reports, providing actionable insights to stakeholders.
- Presented research findings at conferences, contributing to the advancement of industry knowledge.
- Analyzed complex datasets using statistical methods, identifying trends and patterns that informed decision-making processes.
- Collaborated with cross-functional teams to align research projects with broader organizational goals, ensuring research relevance and applicability.
- Provided research findings to providers to ensure claims are processed correctly
Customer Service Specialist
Charter Spectrum
Opelousas, LA
09.2011 - 07.2024
- Meeting with customers through a face-to-face environment. Educating the clients on the cable, internet, home phone, and wireless phones and plans offered by the company
- Addressed customer complaints, billing inquiries, and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders and billing payments.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and Exceeded monthly sales quotas
- Continued to learn the products sold to have a better understanding to deliver the best experience to the customers
Education
Associate Of General Studies - Business
Louisiana State University At Eunice
Eunice, LAGeneral Studies -
Opelousas Senior High School
Opelousas, LASkills
- Building Customer Trust and Loyalty
- Effective Written and Verbal Communication
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Benefits Explanations
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Call Volume and Quality Metrics
- Sales and Upselling
- Policy and Procedure Adherence
- Computer Proficiency
Timeline
Research Specialist
Blue Cross and Blue Shield
07.2024 - Current
Customer Service Specialist
Charter Spectrum
09.2011 - 07.2024
Associate Of General Studies - Business
Louisiana State University At Eunice
General Studies -
Opelousas Senior High School