Jacqueline Rodriguez
Spine & Rehab Specialist
El Paso,United Kingdom
Summary
Sales Floor Associate who understands the sales principles and customer service practices. Proficient in handling customers/members and achieving goals. Well-versed in monitoring inventory levels and maintaining shelves stocked. Self-motivated individual with a strong desire to meet goals. Highly experienced in performing quality inspections. Attentive worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct members inquiries, implementing member service policies, and executing financial responsibilities. Talented Teller adept at processing members transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
7
7
years of professional experience
Work History
Member Service Representative
GECU
09.2022 - Current
- Provided excellent member care by responding to requests, assisting with product selection and handling transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of banking transactions for personal and commercial members.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated members on online banking and mobile banking applications.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Handled various accounting transactions.
WALMART ASSOCIATE
WALMART
04.2018 - 09.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
KINESIOLOGY -
TEXAS A&M UNIVERSITY- CORPUS CHRISTI, TX
12.2021
ASSOCIATE OF SCIENCE -
BARTON COUNTY COMMUNITY COLLEGE, GREAT BEND,KS
06.2018
Skills
- Patient Management
- Analytical skills
- Fast learner
- Leadership
- Self-motivated individual
- Attentive
- Great team player
- Customer/ member service
- Customer/member inquiries
- Financial responsibilities
- Sales Floor
- Inventory
Languages
- English
- Spanish
Timeline
Member Service Representative
GECU
09.2022 - Current
WALMART ASSOCIATE
WALMART
04.2018 - 09.2022
KINESIOLOGY -
TEXAS A&M UNIVERSITY- CORPUS CHRISTI, TX
ASSOCIATE OF SCIENCE -
BARTON COUNTY COMMUNITY COLLEGE, GREAT BEND,KS
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