LARISSA FERNANDES DE PINA
Bridgewater,MA
Summary
Dedicated patient services professional with 4+ years of experience in scheduling, billing, insurance verification, multicultural communication, and training new staff. Known for providing excellent customer service in a fast-paced work environment, offering compassionate support, strong attention to detail, and ensuring a smooth experience for every patient.
Overview
6
6
years of professional experience
Work History
Patient Service Representative (Pediatrics, Adult Med, Family Med, Vision, Urgent Care)
Dothouse Health
02.2022 - Current
- Provide excellent customer service in a multi-department medical setting
- Schedule patient appointments utilizing provider templates and organizational standards
- Collect mandatory patient information to ensure accurate demographic entries
- Obtain needed insurance referrals and/or authorizations for services
- Collect patient payments and process billing transactions
- Answer incoming calls and assist patients from the Call Center
- Train and mentor new employees on organizational policies, scheduling systems, and patient service protocols
- Prepare and process Good Faith Estimates (GFEs), including entering procedure codes and billing patients accurately based on age and appointment type
LEAH STEM Mentor
The Leah Project
10.2019 - 08.2021
- Helped students with school work
- Taught STEM curriculums to elementary students
- Participated in workshops, meetings, and college visits
- Facilitated virtual learning sessions on self-care and debate skills
Education
Manicurist License -
Jupiter Beauty Academy
12-2025
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Regis College
12-2022
High School Diploma - undefined
John D. O'Bryant School of Mathematics and Science
06-2022
Skills
- EPIC, Excel, Google Docs/Slides, PowerPoint
- Scheduling & patient check-in/out systems
- Insurance verification & medical billing
- Good Faith Estimates (GFE) preparation and coding
- Cisco (2 years)
- AP Computer Science Principles coursework
- Strong Communication & Customer Service
- Active Listening & Quick Learning
- Problem Solving & Creativity Detail-Oriented & Organize
- Perseverance & Adaptability
- Customer service
- HIPAA compliance
- Appointment scheduling
- Data entry proficiency
- Document filing
- Reception management
- Phone etiquette
LANGUAGES
Cape Verdean Creole (Fluent)
Spanish (Conversational)
Vietnamese (Basic)
English (Fluent)
Timeline
Patient Service Representative (Pediatrics, Adult Med, Family Med, Vision, Urgent Care)
Dothouse Health
02.2022 - Current
LEAH STEM Mentor
The Leah Project
10.2019 - 08.2021
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Regis College
High School Diploma - undefined
John D. O'Bryant School of Mathematics and Science
Manicurist License -
Jupiter Beauty Academy