Larissa Hardemon
Wilburton,OK
Summary
Experienced manager skilled in staff training and event coordination. Known for implementing quality assurance practices that improve service delivery and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cabin Management
M&B cleaning
Hochatown, OK
10.2025 - 08.2026
- Advised senior management on best practices to elevate overall quality of services delivered.
- Trained and mentored junior staff on best practices in execution management to enhance team capabilities.
- Executed cleaning tasks to ensure a tidy and safe work environment, contributing to operational efficiency.
- Processed payroll to ensure timely distribution to all employees.
Host/Manager
Gutter Chaos
Hochatown, OK
02.2023 - 10.2025
- Trained and supervised host staff on customer service best practices.
- Coordinated reservations and special events to enhance guest experiences.
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Greeted guests and provided excellent customer service.
- Handled guest inquiries and complaints with professionalism and empathy.
- Addressed customer complaints promptly to ensure satisfaction. in a professional manner.
- Developed strategies to improve customer satisfaction ratings.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Supervised activities of hostesses, waiters, bartenders, busboys.
- Provided assistance to servers during peak hours.
- Monitored inventory levels and ordered necessary supplies.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
Education
High School Diploma -
Valliant High School
Valliant, OK05-2026
Agricultural Communications - Ag Communications
Eastern Oklahoma State College
Wilburton09-2026
Skills
- Guest experience management
- Customer service
- Team management
- Staff training
- Conflict resolution
- Service quality improvement
- Operational efficiency
- Time management
- Facility maintenance
- Supply chain oversight
- Communication skills
Timeline
Cabin Management
M&B cleaning
10.2025 - 08.2026
Host/Manager
Gutter Chaos
02.2023 - 10.2025
High School Diploma -
Valliant High School
Agricultural Communications - Ag Communications
Eastern Oklahoma State College