Larissa King

Summary

Detail-oriented professional transitioning into Talent Acquisition with 5+ years of experience in customer service, training, and workforce support. Proven ability in onboarding, candidate evaluation, performance tracking, and improving employee experience. Skilled in communication, compliance, and process improvement within fast-paced environments.

Overview

years of professional experience

Work History

Talent Acquisition Support / Customer Experience Specialist

Everise

08.2024 - 04.2025

Supported onboarding and training of new hires, ensuring readiness and alignment with company standards.
Assessed communication and professionalism through high-volume interactions.
Maintained CRM records ensuring compliance and accuracy.
Improved employee engagement by acting as a point of contact.
Collaborated with leadership to improve workflows and efficiency.
Conducted interviews and assessments, ensuring alignment with organizational culture and values.
Developed onboarding programs to facilitate seamless transitions for new hires into the company environment.
Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

Billing Clerk

Teleperformance

05.2023 - 08.2024

Handled account payments and provided information regarding outstanding balances.
Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
Verified accuracy of billing data and corrected discrepancies.
Interacted with customers to resolve billing disputes and respond to inquiries.
Maintained detailed records of customer payments and billing adjustments.

Training & Technical Support Specialist

Senture

01.2022 - 07.2023

Delivered onboarding training reducing ramp-up time by 25%.
Evaluated performance and provided coaching to new hires.
Improved training processes through feedback.
Mentored new hires, resulting in stronger staff development and increased productivity.
Used Software to design training for Type employees and increase company retention and productivity rates NumberX.
Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.

Customer Support Representative

Kiehl’s

12.2020 - 02.2022

Resolved customer issues and maintained high satisfaction.
Collaborated to improve workflow efficiency.
Managed escalated issues, employing problem-solving skills to achieve satisfactory resolutions for customers.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.

Claims Data Specialist

UnitedHealth Group

10.2019 - 11.2020

Processed sensitive data with high accuracy and compliance.
Improved reporting efficiency.
Enhanced accuracy of claims submissions through thorough reviews and staff training.
Collaborated with team members to ensure accuracy and consistency in claims handling.
Managed a high volume of claims, ensuring timely settlements for clients.
Directed investigation, evaluation and settlement of basic, complex and litigated claims.
Conducted examinations of tax returns, claims, collateral requests or potential fraud.

Education

Associate of Science - undefined

Ultimate Medical Academy

01.2024

Skills

Talent Acquisition
Candidate Screening
Interview Coordination
ATS Systems
Onboarding
Employee Engagement
Recruitment Operations
HR Compliance
Data Reporting
Process Improvement
Communication
Time Management

Microsoft Excel
Microsoft Outlook
Data management
Data entry
Call center operations
Computer skills
Billing adjustments and refunds
Salesforce CRM
LiveChat messaging
Microsoft office
Recruitment
Talent management

Timeline