Summary
Overview
Work History
Education
Skills
College Softball Player
Timeline
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Larissa Mercado

Wilmington,CA

Summary

Motivated Team Member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining and working experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner.

Overview

4
4
years of professional experience

Work History

Take-Out Server

Bjs Restaurants Inc
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Team Member

Jersey Mikes Subs
07.2020 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Cashier

Big Nicks Pizzeria
12.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Clinical Psychology

Lawrence Technological University
Southfield, MI
05.2025

High School Diploma -

Port Of Los Angeles High School
San Pedro, CA
05.2021

Skills

  • Order Accuracy
  • Train Employees
  • Guest Relations Management
  • Table Setting Arrangements
  • Suggestive Selling
  • Menu Memorization
  • Check Payment Processing
  • Stocking and Replenishing
  • Process Payments
  • Price Memorization
  • Cash Handling
  • Greet Guests
  • High-Energy and Stamina
  • Performance Improvement

College Softball Player

I am currently a student athlete at Lawrence Technological University. I am competing in my third year at the moment as a Junior. I play Catcher and also play the infield. I have been playing softball my entire life and pride myself on time management, leadership, and building strong connections with my team whether that be on the field or in the real world. 

Timeline

Take-Out Server

Bjs Restaurants Inc
06.2023 - Current

Team Member

Jersey Mikes Subs
07.2020 - Current

Cashier

Big Nicks Pizzeria
12.2019 - 03.2020

Bachelor of Science - Clinical Psychology

Lawrence Technological University

High School Diploma -

Port Of Los Angeles High School

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Larissa Mercado