Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larissa Middleton

Alabaster

Summary

Dynamic Customer Service Representative Manager with a proven track record in call center management and workforce planning. Expertise in customer satisfaction measurement and complaint handling, fostering a high-performing team dedicated to exceptional service delivery.

Overview

43
43
years of professional experience

Work History

Customer Service Representative Manager

Clairmont Chevron
09.1993 - 11.2025

Managed all aspect of the business.

  • Hiring and firing of all employees
  • All bookkeeping , banking, payroll.
  • All order receiving and taking
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Sales Agent

Home Shopping Network
03.1983 - 09.1993
  • Cultivated strong customer relationships through personalized interactions and effective communication techniques.
  • Drove sales growth by presenting product features and benefits clearly to customers during live broadcasts.
  • Developed strategic promotional campaigns that increased viewer engagement and boosted sales performance.
  • Mentored new sales agents, providing training on product knowledge and effective selling strategies.

Education

No Degree - Physical Therapy

Alabama Chrstian
Birmingham, AL
01-1984

Skills

  • Call center management
  • Workforce planning
  • Complaint handling
  • Customer satisfaction measurement
  • Live chat support

Timeline

Customer Service Representative Manager

Clairmont Chevron
09.1993 - 11.2025

Sales Agent

Home Shopping Network
03.1983 - 09.1993

No Degree - Physical Therapy

Alabama Chrstian
Larissa Middleton