Overview
Work History
Education
Skills
Timeline
Generic

Larissa Richardson

Rock Island,IL

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

T Mobile
Moline, IL
09.2009 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Sales Associate

New Wave Connections (Sprint/IPCS Third Party)
Davenport, Iowa
02.2004 - 09.2009
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Orion High School
Orion
06.2000

Skills

  • Time Management
  • Sales Tracking
  • Program Optimization
  • Focus and Follow-Through
  • Retail Operations
  • Performance Monitoring and Evaluation
  • Coaching and Mentoring
  • Shift Scheduling
  • Store Opening and Closing
  • Records Organization and Management
  • Inventory Control
  • Work Planning and Prioritization
  • POS Systems
  • Marketing and Promotions
  • Sales Promotion
  • Transaction Processing
  • Complaint Resolution
  • Verbal and Written Communication

Timeline

Assistant Store Manager

T Mobile
09.2009 - Current

Sales Associate

New Wave Connections (Sprint/IPCS Third Party)
02.2004 - 09.2009

High School Diploma -

Orion High School
Larissa Richardson