Larissa Stanley
Bonifay
Summary
Hospitality professional dedicated to enhancing guest experiences through personalized service and effective communication. Demonstrates strong teamwork and adaptability in fast-paced environments, efficiently managing multiple tasks while maintaining order accuracy. Committed to fostering positive relationships and ensuring high standards of service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Waffle House
02.2022 - 12.2024
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and loyalty.
- Attended promptly to customer needs, providing personalized service to enhance satisfaction.
- Resolved customer complaints promptly, improving guest experiences and fostering positive relationships.
- Managed multiple tables simultaneously, maintaining attention to detail and order accuracy.
- Collaborated with kitchen staff to expedite orders and ensure high food presentation standards.
- Implemented workflow strategies that streamlined service and improved table turnover rates during peak hours.
- Maintained a clean and orderly dining area to promote enjoyable guest experiences.
- Bussed and reset tables, keeping the dining room organized and efficient.
Receptionist, QAR Tech and Medical Records Clerk
Morongo Basin Counseling and Recovery Center
08.2007 - 10.2010
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated front desk operations, streamlining appointment scheduling and client check-ins.
- Maintained accurate records of client interactions and appointments, enhancing data integrity within electronic health record systems.
- Monitored clients’ medical benefits and medical insurance to ensure eligibility is up to date
- Developed comprehensive intake charts for new clients, ensuring all relevant information was accurately captured.
- Processed and fulfilled requests for medical records, ensuring compliance with privacy regulations and timely delivery.
- Initiated requests for medical records on behalf of clients, maintaining clear communication with healthcare providers.
- Reviewed charts to maintain compliance with county standards
Server
Din Ho Chinese
03.2007 - 02.2009
- Create a hospitable dining experience for guests
- Engaged with guests to address concerns and enhance overall dining experience
- Write or memorize food and beverage orders, promptly noting food allergies and any modifications
- Repeat order for clarity and accuracy
- Cleared dirty dishes and trash from tables to uphold cleanliness and organization in dining area
- Verified customers’ identification cards to ensure compliance with age requirements for alcoholic beverage service
- Made special accommodations upon request
Hostess
Apple Bee’s
12.2005 - 01.2007
- Greeted patrons upon arrival, creating a welcoming atmosphere
- Guided guests to their seats, enhancing their dining experience
- Monitored seating availability
- Maintained cleanliness of waiting area, ensuring a pleasant environment for guests
- Cleared/cleaned tables and communicated seating availability with the other host
Education
GED -
Copper Mountain College
Joshua Tree, CA12-2008
Skills
- Customer service focus
- Customer engagement
- Team collaboration
- Effective communication
- Clear communication
- Troubleshooting expertise
- Innovative problem solving
- Stress management
- Adaptability
- Multi-task management
- Prioritization and scheduling
- Reliable scheduling
- Organizational skills
- Fast learner
- Office productivity proficiency
- Initiative-driven
- Trustworthy commitments
Certification
4 hours of Relationship Based Practice and Making effective Referrals training with Be Strong Families.
4 hours of Communicating With Families training with Be Strong Families.
References
References available upon request.
Timeline
Server
Waffle House
02.2022 - 12.2024
Receptionist, QAR Tech and Medical Records Clerk
Morongo Basin Counseling and Recovery Center
08.2007 - 10.2010
Server
Din Ho Chinese
03.2007 - 02.2009
Hostess
Apple Bee’s
12.2005 - 01.2007
GED -
Copper Mountain College