Larissa Stanley
Bonifay,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Waffle House
02.2022 - 12.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to expedite orders and maintain quality of food presentation.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in order taking.
- Implemented efficient workflow strategies that improved table turnover rates during peak hours.
- Resolved customer complaints promptly, enhancing guest experiences and fostering positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Receptionist, QAR Tech and Medical Records Clerk
Morongo Basin Counseling and Recovery Center
Yucca Valley, CA
08.2007 - 10.2010
- Created intake charts for new clients
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained accurate records of client interactions and appointments using electronic health record systems.
- Monitored clients’ medical benefits and medical insurance to ensure eligibility is up to date
- Generate mail
- Distribute community resources upon request
- Received and fulfilled the request for medical records
- Requested medical records on behalf of clients
- Reviewed charts to maintain compliance with county standards
- Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Din Ho Chinese
03.2007 - 02.2009
- Create a hospitable dining experience for guests
- Write or memorize food and beverage orders, promptly noting food allergies and any modifications
- Repeat order for clarity and accuracy
- If applicable, check customers’ identification cards to ensure they meet the age requirements necessary consume alcoholic beverages
- Cleared dishes and trash quickly and in an orderly manner
- Checked on the guest and attended to any problems
- Made special accommodations upon request
Hostess
Apple Bee’s
12.2005 - 01.2007
- Greet patrons’
- Guide guest to their seats
- Monitored seating availability
- Kept the waiting area clean
- Cleared/cleaned tables and communicated seating availability with the other host
Education
GED -
Copper Mountain College
Joshua Tree, CA12-2008
Skills
- Effective team collaboration
- Self-directed work
- Innovative problem-solving
- Effective troubleshooting skills
- Clear communication
- Effectively manages stress
- Initiative-driven
- Trustworthy in commitments
- Adaptable mindset
- Prioritization and scheduling
- Timely attendance
- Proficient in managing multiple tasks
- Effective communicator
- Organizational skills
- Adaptable learner
- Proficient in office productivity software
- Customer engagement
Certification
4 hours of Relationship Based Practice and Making effective Referrals training with Be Strong Families.
4 hours of Communicating With Families training with Be Strong Families.
Timeline
Server
Waffle House
02.2022 - 12.2024
Receptionist, QAR Tech and Medical Records Clerk
Morongo Basin Counseling and Recovery Center
08.2007 - 10.2010
Server
Din Ho Chinese
03.2007 - 02.2009
Hostess
Apple Bee’s
12.2005 - 01.2007
GED -
Copper Mountain College