Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lariza Concepcion

Passaic,NJ

Summary

Highly skilled customer service professional with over 5 years of experience in the food and hospitality industry, including roles at Fogo de Chão, McDonald's, and Cava. Proven track record in food safety, team training, and delivering excellent customer experiences. Seeking to transition into a flight attendant position where I can utilize my exceptional communication, problem-solving, and multitasking abilities to enhance the passenger experience and ensure safety and comfort during flights.

Overview

5
5
years of professional experience

Work History

Server Trainer

Fogo De Chao
10.2023 - Current
  • Delivered high-end dining experiences in a fast-paced, upscale Brazilian steakhouse, ensuring guest satisfaction and personalized service.
  • Trained and mentored new servers, imparting knowledge on menu items, proper service techniques, and food safety standards.
  • Guided guests through the dining experience, explaining menu items, taking orders, and ensuring accurate and timely delivery of food and beverages.
  • Managed multiple tables simultaneously while maintaining attention to detail, ensuring that each guest received exceptional service.
  • Collaborated with kitchen staff and other servers to accommodate special requests and dietary restrictions, creating a positive and memorable dining experience

Crew Trainer

Cava
07.2023 - 10.2023
  • Assisted customers in selecting customizable Mediterranean dishes, offering suggestions based on preferences and dietary needs.
  • Trained new team members on customer interaction, food safety protocols, and efficient service techniques.
  • Maintained a clean and organized work environment, adhering to food safety standards and ensuring the quality of all food served.
  • Handled high-volume lunch and dinner rushes with speed and accuracy, ensuring all orders were completed to customer specifications..
  • Played a key role in maintaining a high-energy, positive work environment that enhanced both team performance and customer satisfaction.

Crew Member Trainer

McDonald's Restaurant
10.2019 - 06.2022
  • Provided customer service in a high-volume, fast-food environment, efficiently handling orders, preparing food, and maintaining cleanliness.
  • Operated cash registers, processed payments, and balanced cash drawers at the end of each shift with 100% accuracy.
  • Addressed customer complaints and concerns with empathy and professionalism, ensuring prompt resolution and maintaining customer loyalty.
  • Trained and mentored new employees, fostering a collaborative team environment that prioritized efficiency and customer satisfaction.
  • Consistently recognized for accuracy and speed in order processing, contributing to a smooth and efficient operation.

Education

Bachelor Of Science - Speech Language And Hearing Sciences

Kean University
Union, NJ

Skills

  • Customer Service: Extensive experience in providing exceptional service, resolving issues, and ensuring customer satisfaction
  • Food Safety: In-depth knowledge of food safety practices, including HACCP principles, sanitation, and health regulations
  • Training & Development: Proven ability to train and mentor new employees, ensuring they understand and adhere to service and safety standards
  • Communication: Strong verbal communication skills, with the ability to engage effectively with customers and team members
  • Problem-Solving: Adept at resolving customer complaints and operational challenges with effective, quick solutions
  • Team Collaboration: Experienced in fostering a collaborative team environment, leading to improved performance and customer service outcomes

Languages

Spanish
Native or Bilingual

Timeline

Server Trainer

Fogo De Chao
10.2023 - Current

Crew Trainer

Cava
07.2023 - 10.2023

Crew Member Trainer

McDonald's Restaurant
10.2019 - 06.2022

Bachelor Of Science - Speech Language And Hearing Sciences

Kean University
Lariza Concepcion