Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Acosta

Schiller Park,IL

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Fogo De Chao. Proven ability to enhance guest experiences through effective multitasking and hospitality expertise. Recognized for maintaining high standards in food handling and fostering lasting customer relationships, ensuring repeat business and satisfaction.

Overview

9
9
years of professional experience

Work History

Server

Fogo De Chao
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Marineros Grill
03.2021 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Contributed to inventory management by monitoring stock levels.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Food Delivery Driver

Instacart
01.2017 - 06.2020
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Education

No Degree - Nursing

Triton College
River Grove, IL
01-2027

High School Diploma -

Roosevelt High School
Chicago, IL
06-2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Food running

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

Fogo De Chao
11.2023 - Current

Server

Marineros Grill
03.2021 - 11.2023

Food Delivery Driver

Instacart
01.2017 - 06.2020

No Degree - Nursing

Triton College

High School Diploma -

Roosevelt High School

Similar Profiles

CREATE PROFILE