Lark Carroll
Spokane Valley
Overview
12
12
years of professional experience
Work History
Tournament Operations
ESL FACEIT Group
03.2023 - 12.2025
- Reviewed operations on a continuous basis and immediately reported issues, bugs, and service problems.
- Helped organizers via dedicated channels & tickets to solve common, or unique, issues they were facing.
- Made suggestions regarding current operations to improve workflow.
- Oversaw broadcasts for CCT-NA/SA and fixed issues production ran into.
- Handled unbans, reports, and concerns of FPL / Golden Badge players on the platform.
- Handled zendesk tickets for ESEA League.
- Approved or denied whitelisting tickets for new organizers based on a series of factors to ensure platform user safety.
Online Media Content Coordinator
Self-Employed
08.2015 - 03.2023
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored social media and online sources for industry trends.
- Worked with customers to understand needs and provide entertainment service.
- Worked with adobe tools, such as Premiere Pro, and Photoshop.
Team Leader
PlastiCycle
09.2017 - 02.2018
- Helped process plastic recycled materials for export.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Mentored and guided employees to foster proper completion of assigned duties.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Worked closely with management to bring an upcoming factory to speed in Kentucky when they requested help.
Sales Associate
Five Below Inc.
01.2014 - 07.2015
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Educated customers on promotions to enhance sales.
Education
High School Diploma -
Hillwood High School
Nashville, TNSkills
- Content editing knowledge
- Digital media design
- Conflict mediation
- Web content development
- Tournament Operations
- Tournament formats
- Advanced problem solving
- Communications
- Front-End web design
- Linux server management
- Java development
Timeline
Tournament Operations
ESL FACEIT Group
03.2023 - 12.2025
Team Leader
PlastiCycle
09.2017 - 02.2018
Online Media Content Coordinator
Self-Employed
08.2015 - 03.2023
Sales Associate
Five Below Inc.
01.2014 - 07.2015
High School Diploma -
Hillwood High School