
An experienced manager with a strong background in retail and healthcare. Known for kindness, a positive attitude, and leading by example.
Receiving all general merchandise products from multiple vendors and maintaining financial records; maintaining an accurate inventory with cycle counts; overseeing store inventories; ordering products and keeping adequate stock; executing recalls and discontinuing products; maintaining sales floor and merchandising product to maximize sales; resetting areas, including moving shelving and utilizing various peg systems; following planograms for sets; creating themed displays for holidays and sale events; collaborating and cross merchandising with fellow department managers; maintaining department budget, including labor, sales, and declines; executing price changes, in-store sales, and weekly sales ads; maintaining floral department; maintaining lawn and garden department; printing price tags, sales tags, and signage; maintaining helium tanks and balloon supplies, as well as executing large balloon orders; attending semi annual meetings for floral industry changes
Opening duties, including making breakfast and assembling hot bar; general food prep work for daily operations; cooking rotisserie chickens and disassembling/cleaning rotisserie oven; operating and cleaning deli slicers; operating and cleaning large oil fryers; date checking and maintaining a proper rotation of product; preparing fruit and deli trays; slicing meats and cheeses for customers; preparing sandwiches, wraps, salads, cheese balls, and many other cold items for sale in cold case; prepping and frying chicken and catfish; making tortilla chips and taco shells; some cake decorating and icing skills, like cookie cakes and decorative cupcakes; merchandising and window writing; creating custom recipes to showcase seasonal products; presenting and describing deli items to customers at periodic cheese tastings
Taking incoming calls from healthcare providers, other insurance companies, and policy holders; advising of policy benefits; researching and assisting with the processing of claims; assisting with the process of precertification; training incoming customer service representatives; assisting customer service representatives with research, as well as taking escalated phone calls as needed; maintaining up-to-date and intensive knowledge of plans and coverage policies; planning large quarterly meetings, including speakers, games, food, and fundraisers; attending routine career development classes