Lark Faleafa
Provo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Senior Membership Coordinator
The International Society Of Female Professionals
03.2023 - 09.2023
- Actively engaged clients upon entrance with pleasant greetings.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Montessori Teacher
Inquisitive Minds
12.2022 - 03.2023
- Observed children and interpreted classroom needs.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
- Provided nurturing and stimulating educational environment for fourteen students.
- Coordinated with other teachers to develop lesson plans focused on intellectual, emotional and social development.
Mentor
Kaizen Academy
01.2022 - 12.2022
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in developing self-confidence and positive self-image.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Monitored behavior and reported any incidents to appropriate personnel.
- Regularly assessed progress and provided feedback to support continued development.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
English Tutor and Editor
Self-Employed
11.2021 - 03.2022
- Experience in networking and marketing myself and my services
- Provide excellent client relations and support to create the best service possible.
Captioning Agent
CaptionCall
04.2020 - 11.2021
- Provided quality service to the deaf community in the form of creating consistent, properly formatted captions for their phone calls
- Also helped pioneer their work from home program that is still being used.
- Generated error-free transcripts with skilled capturing and proofreading.
- Completed continuous capturing and special requests such as reading back portions of testimony.
Respite Care Provider
Self-employed
01.2013 - 05.2019
- Respite care provider for special needs and at-risk children under the age of fifteen.
Teaching Assistant
Noah Webster Academy
08.2018 - 03.2019
- Assisted in a classroom with various tasks
- Helped create and find coursework and materials, working with special needs students, and general childrens’ safety.
Row Administrative Assistant/Recruiter
Southern
04.2018 - 05.2018
- Recruited for Project 30 and its sister companies for their recruiting needs
- Booked 20+ interviews and made over 100 calls a day.
Golden Corral Server
10.2017 - 05.2018
- Made sure guests were taken care of by getting refills and condiments, taking away dirty dishes, and creating a fun and comfortable family atmosphere.
Server
Daley Freeze
06.2017 - 07.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
CERT Training -
State of Utah
High School Diploma -
Merit College Preparatory Academy
05.2017
Skills
- Verbal and Written Communication
- Community Engagement
- Staff Training
- Issue Resolution
- Reading Comprehension
- Microsoft Office
- Call Volume and Quality Metrics
- Positive Reinforcement Strategies
- Instructional Techniques
- Customer Support
- Sales Expertise
Timeline
Senior Membership Coordinator
The International Society Of Female Professionals
03.2023 - 09.2023
Montessori Teacher
Inquisitive Minds
12.2022 - 03.2023
Mentor
Kaizen Academy
01.2022 - 12.2022
English Tutor and Editor
Self-Employed
11.2021 - 03.2022
Captioning Agent
CaptionCall
04.2020 - 11.2021
Teaching Assistant
Noah Webster Academy
08.2018 - 03.2019
Row Administrative Assistant/Recruiter
Southern
04.2018 - 05.2018
Golden Corral Server
10.2017 - 05.2018
Server
Daley Freeze
06.2017 - 07.2017
Respite Care Provider
Self-employed
01.2013 - 05.2019
CERT Training -
State of Utah
High School Diploma -
Merit College Preparatory Academy
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