Dedicated and skilled Lead Medical Assistant with a passion for delivering high-quality patient care and optimizing healthcare processes. Seeking to leverage extensive clinical experience and strong leadership capabilities to transition into a healthcare leadership role. Committed to fostering a collaborative and efficient healthcare environment while driving innovation and improving patient outcomes.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Advent Health Medical Group Rheumatology
Orlando, FL
01.2023 - Current
Greeted and checked in patients, updating patient information in computer system.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Trained new staff on office procedures, insurance processes and medical terminology.
Assistant Manager
C3 Wellness Spa
Kissimmee, FL
05.2020 - 09.2022
Assisted in the development of operational strategies to ensure efficient and productive office operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Developed a system for tracking inventory and ordering supplies as needed.
Organized training sessions for new hires to familiarize them with the spa workplace environment.
Monitored intravenous infusion therapy, including calculating drug dosages, setting up IV pumps, and troubleshooting when necessary.
Provided education to patients on the importance of proper hydration and nutrition for optimal health outcomes.
Ensured that all equipment used in administering IV therapy was properly maintained and sterilized according to standards.
Performed venipuncture and other blood collection procedures according to established standards.
Assisted in the preparation of laboratory specimens for analysis and testing.
Lead Medical Assistant
Vascular Vein Centers
Orlando, FL
08.2013 - 10.2018
Managed front office operations, including scheduling patient appointments and managing patient records.
Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
Performed administrative duties such as filing, billing and coding of insurance claims.
Communicated effectively with patients regarding their health concerns or questions about treatment options.
Adhered strictly to HIPAA regulations when handling confidential patient information.
Prepared patients for out-patient procedures using Aseptic Technique
Lead Medical Assistant Externship
Mid Florida Pediatricts
Orlando, FL
11.2012 - 01.2013
Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
Verified insurance coverage for appointments and collected co-payments as required.
Communicated effectively with patients regarding their health concerns or questions about treatment options.
Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
Responded quickly and efficiently to emergency situations within the healthcare facility.
Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Education
Health Science -
Valencia Community College
01.2019
Medical Assistant Certification -
Everest University
01.2013
Skills
Data Entry
Blood collection
Paperwork Processing
Specimen Preparation
IV Medication Administration
Direct Patient Care
HIPAA Compliance
Basic Life Support
Administrative Support
Office Management
CPR Certified
References
Krystal Alcott, PA, RVT, CEO - Cardiovascular, (580) 238-7990
Crystal Bethea - Owner of C3 Wellness Spa, (407) 837-8685
Ronald Clark - Assistant Wellness Director, (689) 299-3907
CNM at ADVENT HEALTH MEDICAL GROUP IN ASSOCIATION WITH ADVENT HEALTH HOSPITALCNM at ADVENT HEALTH MEDICAL GROUP IN ASSOCIATION WITH ADVENT HEALTH HOSPITAL
Registered Medical Assistant / AMG Preceptor at Atlantic Health System – Atlantic Medical Group Cardiology & Rheumatology DepartmentRegistered Medical Assistant / AMG Preceptor at Atlantic Health System – Atlantic Medical Group Cardiology & Rheumatology Department