Community-focused professional dedicated to empowering individuals through education and resource navigation. Expertise in connecting clients with essential services and fostering trusting relationships, ensuring they access opportunities for success. Strong communicator adept at engaging diverse communities and facilitating goal achievement.
Overview
8
8
years of professional experience
Work History
Community Support Worker
United Family Home Health Care, LLC
Omaha, Nebraska
09.2023 - 03.2024
Facilitated connections between clients and community resources to address specific needs and improve access to vital services.
Fostered trusting relationships through effective communication, patience, and empathetic support to promote client well-being.
Guided clients in interpreting mail, forms, and important information to enhance understanding and ensure informed decisions.
Visited clients to identify needs, answer questions, and provide support.
Assisted clients with applications for Medicaid, Social Security, and food assistance programs.
Organized and maintained family information and client lists accurately.
Receiver
Plastilite Corporation
Omaha, Nebraska
09.2023 - Current
Received and processed incoming products and materials to maintain inventory accuracy.
Check products and orders for accuracy before shipping.
Printed shipping labels accurately and prepared orders for shipment.
Managed customer orders and verified information using computer systems to ensure order fulfillment.
Communicated with team members and managers to coordinate timely completion of orders.
Cashier
Walmart
Omaha, Nebraska
04.2021 - 05.2023
Handled transactions accurately and efficiently.
Delivered friendly and professional customer service, enhancing customer satisfaction.
Addressed customer questions and concerns, ensuring positive shopping experiences.
Facilitated effective communication with customers and team members to streamline service interactions.
Maintained accuracy and attention to detail in a fast-paced environment.
Service Champion
Taco Bell
Omaha, Nebraska
01.2019 - 03.2021
Delivered friendly and professional customer service, enhancing customer satisfaction.
Resolved customer requests and service concerns effectively, fostering positive relationships.
Prepared and served orders while maintaining accuracy and quality.
Collaborated with team members during peak hours to ensure smooth operations.
Ensured a clean and organized work environment, supporting operational efficiency.
Education
General human service Degree -
Metropolitan Community College
Omaha, NE
05-2024
High School Diploma -
Omaha Benson High School
Omaha, NE
05-2021
Skills
Community Resource Navigation
Client Case Management
Student Support & Mentoring
Goal Setting & Support
Youth Engagement
Resource coordination
Problem Solving
Teamwork & Collaboration
Communication
Relationship Building
Multicultural Communication
LANGUAGES
Karen and English
VOLUNTEER & COMMUNITY EXPERIENCE
Metropolitan Community College, TRIO Program Participant & Student Support Volunteer, Omaha, Nebraska, 2022-01, 2024-05, Welcomed and supported new students as they joined the program., Participated in weekly workshops focused on scholarships, financial literacy, and career development., Helped students connect with program resources and educational opportunities., Participated in college visits, volunteer activities, and community service projects., Gained experience with college and career planning and student support resources.
Fontanelle Elementary School, Mentor & Tutor — Reading Together, Omaha, Nebraska, 2017-06, 2019-07, Mentored and tutored students in reading., Helped students set educational goals and develop plans to achieve them., Supported students in building confidence and improving their reading skills., Built positive relationships with students through patience, encouragement, and consistent support.
Omaha Public Schools, ESL Program — Classroom Volunteer, Omaha, Nebraska, 2016-05, 2018-08, Assisted teachers with classroom activities and student support., Provided reading and math assistance to elementary school students., Provided translation support to help students and families understand information., Worked with students from different countries and cultural backgrounds., Participated in activities that encouraged teamwork and positive relationships.
Karen Youth Love Culture (KYLC), Youth Program Volunteer & Dance Support, Omaha, Nebraska, 2016-04, Present, Supported Karen youth, especially girls, through cultural activities and community events., Helped organize practices, performances, and youth activities., Assisted with communication, scheduling, and coordination with youth and families., Encouraged teamwork, confidence, friendship, and positive relationships among youth., Helped create a welcoming environment where young people could stay connected to their culture and community.