Larniesha Hayes
Houston
Summary
Results-oriented professional driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
Work History
Nail Technician
Envimei
Houston
12.2023 - Current
- Provided manicure and pedicure services using professional-grade tools.
- Maintained cleanliness and sanitation of workstations and equipment.
- Recommended nail care products based on client needs and preferences.
Receptionist
Cox Communications
El Paso
05.2021 - 10.2023
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained calendar for executives.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Driver
Yellow Cab Co
Houston
03.2015 - 05.2021
- Transported passengers safely to various destinations within the city.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Followed traffic laws and company policies while driving on designated routes.
- Assisted passengers with luggage and ensured comfort during trips.
- Communicated effectively with dispatch regarding route changes and delays.
- Provided excellent customer service to enhance passenger experiences.
- Documented daily trip logs and reported any vehicle issues promptly.
- Collaborated with team members to improve operational efficiency during shifts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Maintained accurate logs of vehicle inspections and repair status.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
Receptionist
Iqor
Houston
02.2014 - 04.2015
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained calendar for executives.
- Maintained reception area cleanliness and organization for professionalism.
- Assisted with administrative tasks, including filing and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Receptionist
IRT
Houston
10.2009 - 02.2014
- Managed multi-line phone system and routed calls efficiently.
- Maintained reception area cleanliness and organization for professionalism.
- Scheduled appointments and maintained calendar for executives.
- Assisted with administrative tasks, including filing and data entry.
- Provided excellent customer service to enhance visitor experience.
- Coordinated office supplies inventory and placed orders as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
Shoe Department Lead
Sears
Houston
07.2008 - 01.2009
- Supervised shoe department staff and coordinated daily operations.
- Ensured inventory accuracy and managed product displays effectively.
- Trained team members on customer service and sales techniques.
- Assisted customers in selecting footwear and provided fitting advice.
- Maintained cleanliness and organization of the shoe department area.
- Processed shipments and restocked products to meet customer demand.
- Collaborated with management to improve sales strategies and promotions.
- Resolved customer inquiries and handled returns with professionalism.
- Resolved customer complaints in a professional manner.
- Processed payments using POS system accurately and efficiently.
- Coordinated promotional events such as special discounts or giveaways.
- Ensured compliance with safety regulations throughout the department area.
- Prepared daily, weekly, and monthly reports on departmental activity.
- Monitored stock levels to ensure sufficient supply of merchandise at all times.
- Maintained accurate records related to inventory control and sales transactions.
- Trained new staff on customer service techniques, product knowledge, and store policies.
- Supervised the daily activities of shoe sales associates.
- Conducted regular price checks to ensure competitive pricing.
- Created visual displays to showcase different styles of shoes.
- Communicated regularly with buyers regarding upcoming orders and promotions.
- Implemented strategies to maximize customer satisfaction scores.
Education
Phillis Wheatley
Houston, txSome College (No Degree) - Business Administration And Management
University of Houston Downtown
Houston, txSkills
- Nail care techniques
- Sanitation practices
- Product recommendation
- Client consultation
Accomplishments
certificate of commendations, employee of the month, certificate of being on time
References
References available upon request.
Timeline
Nail Technician
Envimei
12.2023 - Current
Receptionist
Cox Communications
05.2021 - 10.2023
Driver
Yellow Cab Co
03.2015 - 05.2021
Receptionist
Iqor
02.2014 - 04.2015
Receptionist
IRT
10.2009 - 02.2014
Shoe Department Lead
Sears
07.2008 - 01.2009
Phillis Wheatley
Some College (No Degree) - Business Administration And Management
University of Houston Downtown